Effiong J.
Mid-Level Customer Care Representative
Open to offersNew to PlatformAbout
Joy J. is an accomplished Customer Care Representative and administrative professional based in Lekki, Lagos, Nigeria, with proven experience supporting customers and business operations in the hospitality and real estate sectors. At Farmcity Limited, Joy responded to 50–70 daily inquiries, streamlined service processes with cross-functional teams, and improved customer satisfaction through systematic client record management and rapid issue resolution. While serving as Customer Satisfaction / Admin Officer at Reftop Homes Limited, Joy managed customer feedback channels, executed a range of administrative support tasks with tools such as Google Workspace and Excel, and contributed to measurable gains in client retention and service efficiency. Joy enhanced remote team workflows and digital documentation management as an Administrative Assistant volunteer at Calebsco Global. Certified in virtual assistance and human resource management, Joy is proficient with CRM systems and supports data-driven processes through periodic reporting.
Experience
Customer Satisfaction / Admin Officer (NYSC)
Reftop Homes Limited · 2025 — 2026Oversaw customer feedback channels by analyzing input and collaborating with the team to implement targeted solutions, enhancing client satisfaction. Managed diverse administrative activities, including document preparation and data organization across Google Workspace and Excel, which improved operational efficiency. Assisted in streamlining workflows, tracked customer inquiries, and created reports to inform decision-making while maintaining email correspondence and subscription management using Gmail and Zoho.Customer Care Representative
Farmcity Limited · 2023 — 2025Provided outstanding customer support by addressing 50-70 inquiries daily while maintaining professional communication. Effectively resolved service complaints, achieving increased customer satisfaction. Systematically managed and updated client records, facilitating operational workflows and team productivity. Engaged with cross-functional teams to optimize service processes, leading to faster response times.Administrative Assistant (Remote Volunteer)
Calebsco Global · 2025 — PresentDelivered virtual administrative assistance by managing records, correspondence, and digital documentation. Coordinated with remote teams to ensure timely task completion while maintaining organized digital filing systems for improved communication. Aided in tracking project progress and generating reports to support team activities.
Skills & Expertise
Education
- B.Sc. Education (Political Science)University of Calabar · 2019 — 2023
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