Efren M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Efren Jr M. is an experienced professional excelling in customer service and audio-video transcription. He provided exceptional support as a Customer Service Representative at Sutherland Global Services for notable accounts such as LendingClub, Intuit's TurboTax, Avis-Budget Group, Amazon, and PHH. His role included handling auto refinancing-related queries, guiding applicants through online processes, and performing troubleshooting procedures via email and chat. Transitioning to remote work, Efren utilized platforms like Upwork, delivering detailed transcription projects. He recently expanded his skill set through a General Virtual Assistant training by Freelance Academy, focusing on email management and project management. Equipped with these competencies, Efren aims to leverage his expertise in the growing domain of virtual assistance.
Experience
Customer Service Representative
Sutherland Global Services, Inc. · 2024 — 2025Served as Customer Service Representative focusing on LendingClub's auto loan refinancing branch. Assisted both prospective and existing borrowers with inquiries about auto refinancing. Guided interested applicants through the online application process and provided updates regarding the status of their loan applications. Conducted follow-ups with borrowers to remind them of necessary actions and connected them to appropriate teams for specific concerns. Logged call details including the time, date, and nature of inquiries, along with the actions taken.Audio/Video Transcriber
Upwork · 2015 — 2017Engaged with clients by responding to job offers regarding availability and fees. Procured project files and reviewed client instructions prior to transcription. Maintained communication with clients by providing project updates as required. Completed work by editing and submitting deliverables within specified deadlines, and accepted payment upon client approval after ensuring the absence of errors.Customer Service Associate
Sutherland Global Services, Inc. · 2007 — 2010Initially joined as a technical support representative for Intuit’s TurboTax, performing troubleshooting via email and chat. Transitioned to support different accounts including Avis-Budget Group, Amazon, and PHH as business needs evolved. Left Sutherland to pursue entrepreneurial ventures, starting a retail business.
Skills & Expertise
Education
- Bachelor of PsychologyAngeles University Foundation · — — 1993
Interested in this professional?
Sign in as an employer to save this profile or invite Efren M. to a job.
Sign in as an employer