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Efren J. — Mid-Level NOC Analyst from Philippines

Efren J.

Mid-Level NOC Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Efren J., known as Jay, is an accomplished NOC Analyst and Technical Support expert with a solid foundation in network monitoring and incident management. His career began in the telecommunications field with TELUS International, where he supported ADSL, IPTV, and home phone services, honing his troubleshooting skills and technical acumen. At Equinix, he further refined his abilities as a Service Desk Analyst, handling support calls and emails while monitoring incidents for prompt resolution. Jay's expertise expanded during his time at RingCentral, focusing on VoIP systems and connectivity issues. As a NOC Analyst, he excelled in using network tools like Ping and Traceroute for real-time monitoring and troubleshooting. He consistently ensured SLA compliance by managing incident tickets and collaborating with both ISPs and internal teams. Jay is currently certified in Fortinet NSE levels 1-3 and is pursuing CompTIA Network+ certification, showcasing a commitment to professional growth in the IT and telecommunications sectors.

Experience

  • NOC Analyst

    null · 2021 — 2026
    Monitored network infrastructure and addressed real-time alerts. Conducted troubleshooting on network issues including outages, latency, and packet loss, utilizing tools such as ping and traceroute for issue isolation. Managed incident tickets while ensuring compliance with SLAs and coordinated with ISPs and internal teams for issue resolution, escalating complex matters to higher-level engineers.

  • Technical Support

    RingCentral · 2018 — 2019
    Delivered support for VoIP and cloud phone systems, resolving issues related to connectivity, latency, and call quality. Managed and tracked tickets until resolution.

  • Service Desk Analyst

    Equinix · 2016 — 2017
    Managed incoming calls and emails to log support tickets, conducted initial troubleshooting and issue isolation. Monitored ongoing incidents to ensure timely resolution.

  • Technical Support

    TELUS International · 2010 — 2015
    Supported ADSL, IPTV, and home phone services, troubleshooting connectivity and service-related issues while guiding users through technical solutions.

Skills & Expertise

Network SecurityIT and NetworkingTech Support

Education

  • Broadcasting Communications
    University of the East · 2003 — 2006

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