eglenys R.
Mid-Level Digital Operations Specialist
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About
Eglenys R. is a proficient Virtual Assistant and Digital Productivity Manager specializing in operations and automation with expertise in GoHighLevel ecosystems. Based in Monagas, Venezuela, she excels in integrating business processes from lead capture to billing and bank reconciliation, enhancing scalability and financial transparency. Currently, she serves as an Income Auditor at Hotel Luciano Junior, driving financial risk mitigation through proactive reconciliation and optimizing account controls via Odoo ERP. Previously, as a Billing Analyst at Grupo Sonreir 123, she supervised comprehensive billing cycles, achieving a 99.5% accuracy in transaction synchronization through API integration. Her skills in marketing automation ecosystems and advanced ERP systems like SAP and Odoo, alongside her adept management of cloud infrastructures, bolsters Eglenys's ability to streamline operations and ensure excellence in customer success and financial audit precision.
Experience
Revenue Auditor
Hotel Luciano Junior, C.A · 2023 — PresentLed the audit and entry of revenue flows into the Odoo system, identifying and mitigating financial risks by proactively reconciling monthly records against bank movements. Executed administrative support processes and digital filing using Dropbox, ensuring integrity of financial documentation and compliance in remote cash audits. Optimized account control by strategically analyzing in the ERP, leading to improved efficiency in payment and collection management through proper parameterization of distribution channels and pricing structures. Consolidated bank reconciliations and financial reports with zero margin of error, utilizing Dropbox for the backup of sensitive information, ensuring accurate cash flow records in the ERP.Billing Analyst
Grupo Sonreir 123, C.A · 2020 — 2023Managed the complete billing and collection cycle, overseeing data integration through API Products to ensure automatic transaction synchronization with a precision of 99.5%. Streamlined processing time by optimizing workflows on digital platforms, which facilitated the implementation of API Products for the automation of new contracts. Operated with a Customer Success Manager mindset, leading cross-functional communication between Sales and Finance to enhance electronic billing processes and improve customer experience and retention. Resolved complex billing issues independently, applying Customer Success strategies to turn technical problems into agile solutions while maintaining high satisfaction levels.
Skills & Expertise
Education
- Technical Superior Degree in Industrial AdministrationI.U.T.I.R.L.A · — — 2018
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