Ehsanul M.
Mid-Level Digital Marketing Strategist
Open to offersNew to PlatformAbout
Ehsanul M., a professional rooted in the dynamic world of digital marketplace operations, showcases a strong track record in customer advocacy and problem resolution within the smart vehicle rental industry. As the Head of Operations at U-Turn, he managed complex inquiries, balancing perspectives between drivers and passengers to enhance platform satisfaction. His capabilities extend to diplomacy and conflict management, ensuring equitable solutions for marketplace anomalies. Concurrently, he served as the Head of Business Development at Palette Communications in Dhaka, where he adeptly handled high-stakes communication with senior clients, enforcing a meticulous attention to detail in tracking project specifics. With foundational skills in Excel and an aptitude for digital marketing and WordPress customization, Ehsanul M. demonstrates versatility across domains, further reinforced by his academic background in Electrical and Electronic Engineering from BRAC University.
Experience
Head of Operations
U-Turn · 2020 — 2025Served as the primary contact for user escalations, addressing complex issues for both drivers and passengers to enhance platform satisfaction. Balanced the needs of marketplace buyers and service providers to investigate and resolve ride anomalies. Oversaw significant amounts of inbound and outbound communications through cloud service channels to ensure ongoing engagement.Head of Business Development
Palette Communications · 2021 — 2024Managed daily business inquiries from senior clients via phone and email, ensuring effective communication within tight deadlines. Kept meticulous records of client requests and project details while multitasking across various accounts.Digital Marketing Strategist
Palette Communications · 2020 — 2021Acted as an impartial mediator to resolve conflicts between platform buyers and independent service providers. Conducted thorough investigations into customer complaints to identify and address communication gaps. Focused on delivering empathetic support, managing user satisfaction with patience and professionalism.
Skills & Expertise
Education
- Bachelor of Science in Electrical and Electronic EngineeringBRAC University · 2019 — 2025
- A’ levelBritish Council Bangladesh · — — 2017
- O’ levelBritish Council Bangladesh · — — 2015
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