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Eileen B. — Junior CRM Virtual Assistant from Philippines

Eileen B.

Junior CRM Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Eileen B. is a seasoned Virtual Assistant and GoHighLevel Admin, headquartered in Bulacan, Philippines. She excels in office coordination and administrative support, bringing her expertise to industries such as life insurance, fintech, and logistics. Proficient in CRM management, she effectively utilizes GoHighLevel for scheduling, workflow automation, and client management tasks. Her role in the life insurance industry involved preparing and submitting client contracts and providing robust support to insurance agents. As a CSR for companies like DoorDash and Chime, she demonstrated exceptional customer support through voice, email, and chat channels, handling inquiries and maintaining customer accounts with privacy. At United Healthcare, she showcased her ability to manage high-stress situations and maintained professionalism while resolving disputes. Eileen's strong organizational skills are complemented by her ability to handle data entry, use basic graphic design tools like Canva, and manage communications through tools like Google Calendar and ClickUp.

Experience

  • Administrative Assistant

    Life Insurance Industry · 2025 — 2026
    Provided client support to insurance agents and potential leads while preparing and submitting client contracts. Managed communications through calls, emails, and chats.
  • CSR

    DoorDash · 2024 — 2025
    Maintained customer accounts and information with privacy. Delivered exceptional customer support across multiple communication channels while efficiently resolving inquiries.
  • CSR

    United Healthcare · 2021 — 2023
    Displayed high energy and professionalism in interactions with clients and staff. Handled customer inquiries through phone and online channels, accurately documenting interactions in the internal database.
  • CSR

    SME
    Assisted customers with inquiries and effectively resolved issues while managing high-stress situations. Maintained professionalism under pressure during disputes or conflicts.

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