Eilyn P.
Mid-Level Customer Service Representative
Actively lookingNew to PlatformPortfolios
About
Eilyn P. is a seasoned Customer Service & Hospitality Professional based in Bamban, Tarlac, with a comprehensive background in managing client support and guest relations. With notable experience as a Customer Service Representative at Sutherland Global Services and iQor in Clark, Philippines, Eilyn excels in handling high-volume inquiries, resolving conflicts, and maintaining service quality. Her roles involved processing orders, payments, and refunds, as well as continuous adherence to company policies and performance targets. As a former Front Desk Officer at Poleng Villa Hotel and Hayvenhurst Hotel, she demonstrated her proficiency in managing guest check-ins and inquiries within a fast-paced hospitality environment. Eilyn's academic pursuits in Hotel and Restaurant Management at Holy Angel University complement her practical expertise, making her a formidable asset in both customer service and hospitality sectors.
Why hire me
I’m the right fit because I bring proven experience as a Customer Service Representative at Sutherland Global Services since 2022, with a strong track record of delivering excellent support, solving issues quickly, and keeping customers satisfied. I’m patient, a clear communicator, quick to learn new tools, and consistent even under pressure. I take pride in being reliable, team-oriented, and always putting care into every task. I’ll bring that same dedication, adaptability, and positive work ethic to your team, helping deliver great service and value from day one.
Experience
Customer Service Representative
Sutherland Global Services · 2022 — 2026Managed customer inquiries, complaints, and service requests via calls, chat, and email. Processed orders, payments, refunds, and account updates while accurately documenting interactions and adhering to company policies and escalation procedures. Ensured service quality and met daily performance targets.Front Desk Officer
Poleng Villa Hotel / Hayvenhurst Hotel · 2017 — 2021Oversaw guest check-in and check-out processes, reservations, and handling inquiries and concerns from guests. Communicated professionally with guests both verbally and in writing while maintaining a high level of service in a fast-paced environment.Customer Service Representative
iQor · 2013 — 2014Addressed customer inquiries with empathy and professionalism, providing clear communication and efficient solutions. Kept product and service knowledge current and adapted to diverse customer needs.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementHoly Angel University · 2011 — 2012
- High School GraduateMagalang Institute · 2010 — 2011
Photos
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