Elaine P.

Elaine Joy P. is a dedicated Virtual Assistant with a notable background in customer service and technical support. With a career spanning 4 years, she has gained extensive experience working in the telecommunications and healthcare sectors. Elaine Joy has supported customers through seamless communication via phone and email, effectively addressing inquiries related to technical issues, billing, and health plan verifications. Her tenure at organizations such as ResultsCX, Foundever, and Teleperformance has equipped her with a robust skill set in handling 20-60 calls daily, troubleshooting connectivity and device-related concerns, and managing billing inquiries. Her proficiency in Microsoft Office and Google Workspace, along with expertise in CRM tools like Oracle Siebel and Salesforce, further amplifies her capability to streamline operations. Elaine Joy continues to seek opportunities where she can utilize her organizational abilities to enhance business operations and client satisfaction.