Elaine J.

Elaine J. has an extensive background in customer service within the BPO industry. Starting her career at Alorica Philippines, she served as a Customer Service Representative and Technical Support for Kindle, supporting both Amazon.com and Amazon.co.uk from October 2012 to January 2016. From February to August 2016, she contributed to Convergys Philippines as a Customer Service Consultant focused on Macy's Credit Cards, including American Express. At Concentrix Philippines, she expanded her expertise as a Customer Service Consultant and Retention Officer, receiving recognition as a "Rockstar" employee. Elaine then transitioned to Afni Philippines where she worked as a Customer Care Associate, engaging with Sprint (T-Mobile), Verizon Postpaid and Prepaid from February 2021 to January 2022. Most recently, she served as a Multi-Skilled Banker at ANZ Global Solutions, handling complex banking solutions and digital banking until February 2026. Her language skills include Filipino, American English, and Australian English.