Elaisa C.

Elaisa C. is an accomplished Customer Care Professional with over four years of experience in high-volume BPO and banking operations. Specializing in delivering excellent customer service across voice, chat, and email channels, she has consistently met quality and performance standards. At TTEC Philippines, Elaisa executed Quality Assurance evaluations to uphold service standards and supported service quality improvement through coaching initiatives. Her tenure at Capital One Philippines involved managing account inquiries and transactions, ensuring compliance while providing timely resolutions to customer concerns. At Alorica Philippines, Elaisa handled customer interactions with precision, maintaining data accuracy in customer records. Her roles have underscored her proficiency in active listening, customer relationship management, and time management.