Eldie M.

Eldie M. is a seasoned Team Leader in the BPO industry, bringing over 10 years of experience from companies such as Concentrix CVG Philippines. She has demonstrated a progressive career starting from frontline support to leadership roles, specializing in roles that require expertise in customer service and escalation management. Eldie has excelled in supervising teams, driving performance through comprehensive coaching and training, and consistently achieving high customer satisfaction levels. Her tenure at Concentrix has seen her effectively manage teams to meet KPIs and service level agreements while handling complex customer escalations efficiently. As a Subject Matter Expert, she played a crucial role in training, knowledge management, and quality assurance processes. Her background includes a Bachelor’s degree in Elementary Education from Cebu Roosevelt Memorial Colleges. Eldie’s strong communication and interpersonal skills have been pivotal in her leadership positions, contributing to improved processes and team performance across various engagements.