Eleanor V.

Eleanor V. is an experienced Risk Operation Analyst who has worked across multiple industries, including business process outsourcing, satellite radio, utilities, energy, payment platforms, and telecommunications. At Ubiquity, she analyzed dispute reasons, identified potential risks, and ensured company compliance with regulatory and internal policies. Previously, she served as a Customer Retention Specialist at ResultsCX for the Sirius XM Satellite Radio US account, managing inbound calls, plan changes, upselling, and technical troubleshooting. Eleanor's tenure at Tata Consultancy Services with the SouthWestWater UK account saw her addressing water connection issues and scheduling technicians. In roles at Probegroup Philippines (Zip/Quadpay) and Teleperformance (Vodafone NZ), she provided customer and technical support, including order management and troubleshooting. As a Billing Specialist for Simply Energy (Stellar Philippines), she resolved billing issues and handled disputes. Eleanor holds a Bachelor in Office Administration from the Polytechnic University of the Philippines and is skilled in multitasking, customer communication, and organizational tasks.