Elena M.

Elena I., a Bilingual Virtual Assistant hailing from Managua, Nicaragua, offers over 5 years of adeptness in customer support and administrative coordination. Fluent in English and Spanish, she excels at streamlining client communications and scheduling while safeguarding sensitive information with accuracy. Her proficiency with remote tools such as Google Workspace and CRM systems enhances her strong organizational and multitasking capabilities. Elena has imparted her expertise as a Payroll & Tax Support Specialist at Ibex Nicaragua, where she navigated complex tax inquiries and facilitated payroll software solutions. Her role as a Customer Advocacy Analyst at Remitly saw her developing SOPs to boost team efficiency and track cross-functional initiatives. At Interpretia, she managed medical appointment scheduling and was pivotal in bridging communication gaps between English-speaking providers and Spanish-speaking patients. Previously, at Sitel Nicaragua, as a Quality Analyst, she set quality benchmarks and trained staff on CRM practices. Educated at Universidad Autónoma de Nicaragua, she complements her professional experience with a certification as a Team Coach from Sitel Nicaragua.