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Eleonor D. — Mid-Level Customer Support Specialist from Philippines

Eleonor D.

Mid-Level Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Eleonor D. is a seasoned professional with notable experience in customer support, management, and administrative roles. She has worked as a Virtual Assistant for TRUST REMOVALISTS in Australia, where she orchestrated daily schedules, prepared invoices, and ensured efficient operations. Her work involved closely monitoring and updating online booking and inquiry platforms, while providing swift problem-solving capabilities to address client needs. As an Account Executive at Flatworld Solutions, she managed customer accounts with precision, resolved billing inquiries, and maintained detailed records using CRM systems. Her tenure as a Customer Care Representative and Subject Matter Expert at Alorica Philippines involved managing hotel and entertainment bookings and enhancing customer satisfaction through effective communication and knowledge of hotel policies. Eleonor's earlier roles in Dubai honed her attention to detail and adaptability while managing front desk operations and providing administrative support. Her multifaceted background demonstrates strong skills in effective communication and robust service delivery. Eleonor is proficient in English and Tagalog, further facilitating her seamless interaction with diverse clienteles.

Experience

  • Virtual Assistant / Removalist Company

    TRUST REMOVALISTS (Australia) · 2025 — 2025
    Managed daily schedules and booking calendars, ensuring effective operations. Prepared invoices and quotations in a timely manner. Updated online platforms for service requests and responded to client emails regarding information and issue resolution. Organized records of client transactions and contributed to administrative process improvements.
  • Account Executive

    FLATWORLD SOLUTIONS · 2023 — 2024
    Handled customer accounts, addressing billing inquiries, payments, and service-related issues efficiently. Communicated professionally to resolve customer concerns and maintain satisfaction. Analyzed billing discrepancies and coordinated with internal teams for timely solutions. Recorded customer interactions and transactions in CRM systems.
  • Customer Care Representative Cum Subject Matter Expert (SME)

    Alorica Philippines Inc. (Caesars Entertainment Account) · 2020 — 2023
    Managed hotel and entertainment bookings via phone, verifying member account information of the loyalty program. Collected reservation details and processed bookings upon guest agreement. Addressed special requests, complaints, and provided key hotel policies. Handled modifications and cancellations of guest reservations, offering guidance to newly hired agents.
  • Front Desk cum Secretary

    London Creek Hotel Apartment · 2014 — 2018
    Coordinated booking processes through various channels and managed front desk operations, including guest check-in and check-out. Prepared bills, processed payments, and addressed guest inquiries regarding hotel services and local area information. Handled complaints effectively and coordinated billing with the accounting division.
  • Secretary (to General Manager) cum Receptionist

    IronMind General Trading LLC · 2013 — 2014
    Directed telephone and fax messages, maintaining the filing system for correspondence. Provided word processing and secretarial support while organizing travel arrangements. Responded to customer inquiries and coordinated deliveries, stock arrangements, and support for the General Manager in document handling and meeting arrangements.

Skills & Expertise

Education

  • Secondary
    Doña Carmen Denia National High School · 1996 — 2001

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