Eleonore O.

Eleonore M. is a seasoned Virtual Assistant and customer service professional with over 16 years of experience, including 11 years within the BPO industry. She has demonstrated expertise in healthcare support roles, most recently serving as a Dental Remote Specialist at Remote Response from 2024 to 2026. In this role, she proficiently assisted patients with appointment inquiries, treatment follow-ups, and rescheduling while ensuring HIPAA compliance. Prior to this, Eleonore excelled as a Patient Coordinator at AVA Remote from 2021 to 2024, where she verified patient information, coordinated follow-ups, and managed provider calendars through effective email and phone communication. Her specialization in data entry and record management has been pivotal in optimizing patient support. Eleonore holds a Bachelor of Arts in Office Management from Arellano University and has concluded a course for call center agents at Informatics Institute.