Elian D.

Elian D. is a seasoned Industrial & Systems Engineer and Quality Assurance Professional hailing from the Dominican Republic, now open to remote opportunities worldwide. With over four years of specialized experience, Elian has excelled in roles that enhance customer experience and operational excellence. As a Quality Control Manager at Believe PMF, EIRL, he orchestrated quality assurance projects, auditing over 50 agents monthly and conducting upwards of 30 coaching sessions, consistently reaching quality targets of 85-90%. His adept use of CRM systems and Microsoft Excel facilitated the creation of insightful management reports and dashboards. He has also been instrumental in handling 150+ customer interactions daily in healthcare settings at Contact Centers Dominicana, ensuring streamlined patient support. An EF SET C1-certified English speaker, Elian also carries proficiency in Spanish and French, along with credentialed training in leadership and interpretation.