Elica F.

Elica F. is a seasoned Customer Service and Account Support Professional with over nine years of experience excelling in business process outsourcing (BPO) and remote settings. She has effectively supported customers through phone, email, and chat, particularly serving US-based clients and fast-growing enterprises. Elica consistently handles over 100 customer inquiries each day, maintaining superior customer satisfaction, accuracy, and productivity metrics. Her expertise encompasses sales support, technical troubleshooting, CRM systems, and data entry, alongside administrative coordination. In her recent role as a Customer Care Ambassador at Support Zebra, she enhanced processes to optimize service efficiency. Elica has also held significant roles including Account Specialist at TDCX Malaysia and Technical Support at Teletech. Her education background in Technology Communications Management from Mindanao University of Science and Technology complements her professional achievements. Recognized for her ability to multitask and solve problems, Elica leverages strong communication skills and thorough documentation practices to deliver exceptional customer experiences.