Eling A.
Mid-Level Retail Customer Service Manager
Open to offersNew to PlatformAbout
Eling Adji T. is a seasoned professional in the retail industry, boasting over a decade of experience in customer service and store operations. Most recently, as a Store Supervisor at Digiplus (PT Digiplus Ritel Adiperkasa), Eling led new store openings, formed and trained sales teams from the ground up, and managed operational procedures. In this role, Eling consistently exceeded sales strategy and revenue targets, including achieving Rp 2.5 billion in monthly sales and national recognition from Apple Indonesia for outstanding iPad sales in Q3 2024. Eling’s expertise extends to inventory control with zero loss rates, daily stock audits, and driving team performance to secure perfect customer ratings. Previous experience includes consultative selling and database management at Vivere, and delivering service excellence as a Sales Assistant at Infinite Apple Premium Reseller. Eling’s proficiency in POS systems and Microsoft Excel is supported by multiple certifications in product management, data analysis, business development, and English communication.
Experience
Store Supervisor
Digiplus (PT Digiplus Ritel Adiperkasa) · 2022 — 2025Led the opening of new stores by assembling teams from the ground up and conducting training on SOP implementation, workplace culture, and sales operations. Developed monthly sales strategies, achieving targets of Rp 2.5 billion and receiving recognition from Apple Indonesia for national iPad sales performance in Q3 2024. Managed inventory with a loss prevention strategy maintaining 0% shrinkage through stringent counting processes and daily stock takes. Oversaw team work schedules, document summaries, and coordinated social media promotions. Trained and monitored sales staff to uphold service standards, reflected in a customer review score of 5.0 on the store's Google Maps profile. Achieved year-on-year revenue growth of 9.8% from 2022 to 2023.Product Consultant
Vivere (PT Vivere Multi Kreasi) · 2020 — 2022Achieved high volume sales targets of Rp 300,000,000 through strategic social media promotions and an emphasis on product knowledge and excellent service. Built and managed a customer database of over 1,000 clients to foster loyalty and maintain strong relationships. Provided tailored product recommendations based on individual customer needs. Conducted cashier transactions using a POS system, ensuring accuracy to minimize administrative errors.Sales Assistant
Infinite Apple Premium Reseller (PT Bina Usaha Mandiri Sejahterah) · 2017 — 2020Assisted customers in selecting products that met their needs, providing product information and demonstrations. Met individual sales targets while delivering after-sales service. Managed payment transactions through EDC machines and POS systems with a focus on accuracy.
Skills & Expertise
Education
- SMA PGRI 23 Surabaya (Ilmu Pengetahuan Alam)SMA PGRI 23 Surabaya · 2009 — 2011
- SMP Bhayangkari 9 Sidoarjo (Ilmu Pengetahuan Alam)SMP Bhayangkari 9 Sidoarjo · 2007 — 2009
- SD Negeri I SidoarjoSD Negeri I Sidoarjo · 2002 — 2007
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