Elitsa R.
Mid-Level B2B Account Manager
Open to offersNew to PlatformAbout
Maria K. is an experienced Commercial Specialist and operations professional with over 8 years supporting global organizations in the energy, pharmaceutical, legal, and tech industries. At Shell, she managed complex B2B accounts across multiple European markets, drove cross-functional process improvements, and served as GDPR Data Privacy Focal Point, ensuring strict compliance and risk mitigation. Maria held responsibility for SLA adherence, customer retention, and escalated global service issues, notably as Medallia Hot Alert Focal Point. Previously, she supported IT incident handling at Capgemini's Teva pharmaceutical project, delivering 1st and 2nd line support on Windows OS, Active Directory, and business applications within regulated environments. Her recruitment coordination at AMS emphasized ATS data accuracy and process optimization for multi-market hiring. Maria’s expertise includes GDPR compliance, documentation management, order processing, and analytics reporting, ensuring operational excellence and organizational efficiency across diverse domains.
Experience
Senior Recruitment Coordinator - 6 months contract
AMS · 2025 — 2026Coordinated interview scheduling and managed communication between candidates and project leadership for the Teva pharmaceutical project.Commercial specialist - B2B SOTR - Services on the Road
SHELL · 2021 — 2025Managed complex B2B accounts and cross-functional processes across multiple European markets while ensuring adherence to SLAs and customer retention.Customer Operations Specialist - B2C Loyalty & General Public
SHELL · 2019 — 2021Handled customer lifecycle processes related to compliance and fraud. Managed end-to-end customer cases involving promotions and GDPR requests.IT Customer Service Advisor, Teva pharmaceutical project
CAPGEMINI · 2018 — 2019Provided first and second line IT support within a regulated pharmaceutical environment. Resolved IT incidents involving Windows OS, VPN, MS Office, and Active Directory.School Assistant – Advent Group (Online Event)
null · 2017 — 2017Oversaw operational delivery of international online recruitment events, facilitating interview scheduling and feedback management.Office manager
Murgova & Partners Attorneys-at-law · 2016 — 2017Managed operational streams and documentation systems while acting as the central coordination point between legal partners and clients.Coordinator on a Seasonal Project
BOOKING.COM · 2017 — 2017Supported accommodation partners by resolving onboarding issues and advising on pricing strategies to optimize revenue performance.Marketing and Advertising Specialist
Atea Books · 2014 — 2015Coordinated the continuous improvement of internal operational procedures and managed documentation systems to enhance organizational efficiency.
Skills & Expertise
Education
- Master’s Degree in MarketingD. A. Tsenov Academy of Economics · 2012 — 2013
- Bachelor’s Degree in MacroeconomicsD. A. Tsenov Academy of Economics · 2008 — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite Elitsa R. to a job.
Sign in as an employer