ELIZA F.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Eliza F. is a seasoned Customer Support and Client Relations Professional with extensive experience across diverse sectors including healthcare services, online sales, and outbound sales in remote customer service environments. In roles such as Sales Agent with Homeaglow and Customer Service Advisor for Concentrix Philippines, she excelled in clear communication, inquiry resolution, and appointment coordination. Eliza also demonstrated proficiency in healthcare insurance support, managing client enrollments with Teleperformance Philippines. Her skills extend to inventory management as a Warehouse Officer with Premiere Alliance Property Construction Inc., and she actively markets real estate and automotive listings, assisting buyers and coordinating transactions. Eliza's educational foundation in Customs Administration from Adamson University and her data annotation studies augment her professional capabilities, making her adept at utilizing CRM tools and communication platforms in her roles.
Experience
Sales Agent
Homeaglow · 2026 — 2026Executed outbound calls, conducted SMS follow-ups, and engaged in customer consultations to drive sales and convert leads into paying clients. Focused on objection handling, building relationships, and closing tailored service packages to meet sales goals.Customer Service Advisor I – Healthcare Account
Concentrix Philippines · 2025 — 2025Facilitated vaccine appointment scheduling and addressed healthcare service inquiries. Maintained professionalism and empathy while providing precise information and managing customer concerns with accurate documentation.Operations Customer Expert I – Healthcare Insurance Account
Teleperformance Philippines · 2024 — 2025Assisted with insurance plan enrollment and verified eligibility for clients. Guided customers in selecting appropriate plans according to their medication and healthcare requirements while supporting documentation and follow-ups for effective enrollment.Warehouse Officer
Premiere Alliance Property Construction Inc. · 2023 — 2024Oversaw the management of inventory records for construction materials and supplies. Monitored stock movements to ensure accurate inventory tracking and organized warehouse materials for efficient storage.Freelance Real Estate & Property Agent
Company not specified · 2021 — PresentPromoted property listings via online platforms and social media. Assisted buyers in identifying suitable properties and coordinated transactions while facilitating communication among property owners, buyers, and real estate agents.Freelance Automotive Sales Agent
Company not specified · 2018 — PresentMarketed vehicle listings and connected buyers with available options. Handled inquiries, negotiations, and necessary documentation, supporting clients throughout the vehicle purchasing journey.Legal Services Intern (OJT)
Philippine Ports Authority – Legal Services Department · 2012 — 2013Assisted in the organization of legal documents for ports throughout the Philippines. Drafted basic correspondence and administrative documentation, supporting compliance documentation under the supervision of legal staff.
Skills & Expertise
Education
- Data Annotation for Aspiring BPO ProfessionalsUniversity of the Philippines · — — 2020
- Bachelor of Science in Customs AdministrationAdamson University · 2009 — 2013
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