Elizabeth W.
Mid-Level Office and Human Resources Manager
Open to offersNew to PlatformAbout
Elizabeth W. is a seasoned professional in the field of hotel and office management, grounded in her academic background with a Bachelor of Science in Eco-tourism and Hospitality Management from Egerton University. Leveraging her extensive experience, she has managed diverse roles, most recently serving as an Office Manager at Alpha Electronics from March 2023 to February 2026, where she oversaw supervisory tasks, handled HR-related duties, and organized office logistics. Previously, as an HR Assistant and Associate Consultant at Esquire Consultants, Elizabeth executed talent acquisition, managed performance reviews, and provided human resource support. Her dual role as Human Resources and Office Manager at Yum Deliveries Kenya underscored her ability to recruit, train, and oversee disciplinary procedures effectively. Elizabeth's career also includes pivotal roles at Jumia Kenya and VOLINK TRUST, contributing to operational efficiency and sales strategy. Her early industry exposure as a Guest Service Agent in Dubai highlights her international experience and responsiveness to diverse client needs.
Experience
Office Manager
Alpha Electronics · 2023 — 2026Supervised the cleaning crew and managed all office purchases along with petty cash. Provided administrative support to various departments and scheduled work for junior administrative staff. Handled correspondence, complaints, and inquiries, arranged transport and accommodation for senior management, and participated in HR-related activities such as recruitment, training, and disciplinary matters.HR Assistant/Associate Consultant
Esquire Consultants · 2020 — 2023Coordinated recruitment and placement requirements for clients, overseeing talent acquisition services. Managed performance issues through appraisals and reviews. Coordinated training and capacity-building assignments using both physical and virtual methods. Provided HR consultancy support on specific tasks and coordinated governance and leadership projects for clients. Offered career consultancy services including CV design and makeover.Human Resources and Office Manager
Yum Deliveries Kenya · 2016 — 2020Oversaw recruitment, selection, and placement of office staff while ensuring proper orientation and onboarding procedures. Facilitated training and development initiatives to enhance staff productivity. Managed performance through coordinated appraisals and reviews, addressed staff disciplinary issues according to legal procedures, and handled exit interviews along with calculations of terminal dues. Administered office services, including organizing operations, managing correspondence, overseeing filing systems, and approving supply requisitions.Office Management Associate
Jumia Kenya · 2014 — 2015Ensured office efficiency by managing office facilities, including layout planning and supply purchasing. Conducted inventory management and oversaw daily office operations. Scheduled cleaning staff and ensured effective cleaning protocols were followed. Maintained office equipment, managed record filing, and assisted the HR Department with candidate selection and communications related to interview outcomes while also coordinating with medical insurance and occupational safety and health practices.Sales and Marketing Executive
VOLINK TRUST · 2014 — 2014Developed and implemented sales and marketing strategies for the Volink GAP program to meet objectives. Conducted sales operations within predefined timelines and budgets. Analyzed market research to derive insights for product development and enhancement. Supervised volunteers during events and maintained communication with customer schools. Organized promotional activities to attract potential clients and participated in special company events as necessary.Guest Service Agent (Residence)
The Address Downtown Dubai · 2013 — 2014Managed guest check-ins and check-outs, addressing complaints and suggestions, and conducting inventory checks during the process. Coordinated viewings of apartments and handled administrative tasks such as updating records and scheduling meetings. Maintained regular customer service standards, ensured excellent guest relations, and processed reservations while preparing welcome amenities based on daily arrival lists.Concierge at Torch Towers
Emrill Facilities Management · 2013 — 2013Addressed resident issues including suggestions, complaints, and access control. Provided information on local attractions, shopping, and hotels. Recorded move-in documents from real estate agents and prepared duty rosters according to company standards. Compiled monthly reports on security and concierge activities and achieved shift production goals while preparing reports on local authority visits and incidents.Office Assistant
Sanford Electronics Nanyuki · 2012 — 2013Handled product sales and marketing through various distribution channels. Provided customer service to clients and managed stock ordering from suppliers. Maintained bookkeeping, ensured sales accountability, conducted inventory management, and handled tax payments along with relevant documentation required by the revenue authority.Trainee
Nairobi Safari Club · 2011 — 2011Participated in front office operations including cashiering, reservations, porterage, reception, and switchboard management. Gained experience in kitchen operations across various culinary areas including hot and cold kitchens, pastry, and food preparation. Involved in cost control and sales and marketing activities.
Skills & Expertise
Education
- Bachelor of Science Eco-tourism and Hospitality ManagementEgerton University · 2008 — 2012
- Kenya certificate of secondary educationNgara Girls High School · 2003 — 2006
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