Elizer Y.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Elizer Y. is a recent graduate with a Bachelor's degree in Information Systems from Cebu Technological University. With significant experience in customer service, he served as a Customer Service Representative at Dialed in Ph, where he promptly resolved customer inquiries, processed orders to minimize errors, and maintained detailed interaction records. As an Intern Team Leader and Project Manager at Alford Tech Corporation, he led a team of 21 IT interns, developing a productivity tracking system that boosted team accountability. His technical competencies include Data Entry, Hardware & Software Troubleshooting, and Data & Record Management. Proficient in various tech stacks such as Java, Python, and SQL, Elizer is also experienced in QA Testing and Project Management. Additionally, he has contributed to market research projects as a Market Researcher at Dynata, enhancing data quality and client satisfaction.
Experience
Customer Service Representative
Dialed in Ph · 2025 — 2026Addressed customer inquiries effectively, enhancing service quality and customer satisfaction. Processed service requests and orders accurately, supporting operations with minimal errors. Maintained clear documentation of customer interactions for improved follow-up efficiency.Intern Team Leader - Project Manager
Alford Tech Corporation · 2026 — 2026Managed a team of 21 IT interns, overseeing project timelines and execution. Performed QA testing, documented issues, and worked with stakeholders to confirm requirements and project quality. Created a system for tracking productivity and monitored team performance to boost accountability.Market Researcher - Telephone Interviewer
Dynata · 2024 — 2025Executed outbound surveys, gathering precise responses to aid market research initiatives. Ensured data accuracy in survey recording, contributing to research integrity. Adapted to flexible shifts to meet project deadlines and enhance client satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Information SystemCebu Technological University - Main Campus · 2022 — 2026
- Science, technology, engineering, and mathematics (STEM)University Of Cebu Lapu-Lapu and Mandaue Campus · 2020 — 2022
- Degree not specifiedMarigondon National High School · 2016 — 2020
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