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Eljomer Y. — Mid-Level Industrial Engineer from Philippines

Eljomer Y.

Mid-Level Industrial Engineer

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Eljomer Y., a seasoned Industrial Engineer, possesses extensive expertise in production optimization, healthcare administrative support, and customer operations on an international scale. During his tenure at MinebeaMitsumi Inc., he supervised manufacturing operations, identified production bottlenecks, and implemented strategies to enhance efficiency and profitability, while enforcing safety protocols across units. As a Freelance Healthcare Virtual Assistant, he excelled in maintaining patient records and managing appointment schedules to improve clinic workflows. His role as a Freelance ESL Teacher at Bizmates involved providing personalized business English instruction to Japanese professionals, focusing on executing communication and grammar skills. His customer service positions include managing inbound communication at Optum Global Solutions and excelling in sales at TeleTech, evidenced by achieving remarkable QA and NPS scores. Eljomer's educational background includes a Bachelor's in Industrial Engineering from Cebu Technological University, underpinning his strong analytical and problem-solving abilities.

Experience

  • Freelance Healthcare Virtual Assistant

    Remote · 2026 — 2026
    Provided administrative support by ensuring patient records were accurate and up-to-date for efficient clinic operations. Handled high-volume email and fax communications for effective patient scheduling. Oversaw appointment management and automated reminders to enhance office efficiency.
  • Freelance ESL Teacher

    Bizmates · 2024 — 2026
    Conducted personalized, one-on-one online business English instruction for Japanese corporate clients. Guided professionals in areas including executive communication, business grammar, and pronunciation to improve their confidence in international business scenarios.
  • Production Engineer

    MinebeaMitsumi Inc. · 2023 — 2024
    Oversaw manufacturing operations at plant facilities, identifying bottlenecks and implementing strategies to enhance efficiency. Developed and enforced safety protocols across departments to reduce workplace risks. Collaborated with engineering teams, reporting crucial operational issues to plant management.
  • Customer Service Representative

    Optum Global Solutions · 2021 — 2023
    Handled inbound communications regarding medication refills with precision, empathy, and professionalism. Maintained customer satisfaction through effective navigation of complex medical support protocols.
  • Sales / Customer Service Representative

    TeleTech · 2015 — 2016
    Achieved a perfect Quality Assurance (QA) score for three consecutive months and maintained a 100% Net Promoter Score (NPS) for two months. Consistently exceeded sales targets while addressing intricate customer inquiries to support client retention.
  • Assistant Sales Marketing / Service Crew

    Joly Cebu Phils Inc. · 2013 — 2015
    Advanced to Assistant Sales Marketing due to exceptional performance in service delivery as a Service Crew member. Recognized as 'Employee of the Month' for outstanding service and operational support.

Skills & Expertise

Education

  • Bachelor of Science in Industrial Engineering
    Cebu Technological University – Danao Campus · 2017 — 2022

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