Ella M.

Ella M. is a seasoned Customer Service Representative with nearly six years of experience supporting multi-national clients. She possesses a strong background in providing comprehensive customer support and crafting effective solutions to ensure positive experiences. Ella honed her skills in industries like hospitality and insurance, notably at TELEPERFORMANCE, where she booked accommodations for Hilton Hotels' guests, addressing inquiries on availability, pricing, and amenities. At EVERISE, she detailed health insurance coverage information to individuals. As a Sr. Contact Center Associate at UnifyCx, she managed inbound and outbound roadside assistance calls by identifying customer needs. Her education in Information & Communication Technology from the International Electronics & Technological Institute, Class of 2013, complements her customer service expertise, which includes creative problem solving and loyalty building.