Ella A.

Ella C., a dedicated professional in the hospitality and customer service sector, possesses comprehensive experience in hotel and flight reservations, guest relations, and retail customer support. With a Bachelor of Science in Hospitality Management from the Polytechnic University of the Philippines, she has completed 900 hours of hands-on internship training, splitting her time between The Manila Hotel's Red Jade Restaurant and Classic Savory. During her internships, Ella excelled in providing exceptional dining and guest service, managing table setups, and maintaining cleanliness in high-paced environments. She effectively leveraged her skills as a Customer Service Representative at a BPO company, where she skillfully assisted with hotel and flight reservations, handled booking inquiries, and resolved customer concerns, highlighting her proficiency in Complaint Resolution and Food & Beverage Service. Certified with TESDA National Certificates II & III, she is adept at Problem Solving and thrives in situations demanding strong multitasking and attention to detail. Ella C. is well-equipped to contribute her expertise to customer-focused organizations.