Ella J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Ella J. is an experienced Customer Service Representative with a background in the healthcare and government sectors in the Philippines. At Wipro Philippines, she has worked since 2018 as a Closure Specialist handling the Johnson & Johnson account, where she manages complaint reviews, status reporting, investigator follow-ups, and complaint allocation within the team. Previously, Ella served as a Houseparent at the Overseas Workers Welfare Administration—Region VII, receiving and addressing inquiries from OFWs, orienting them on quarantine procedures, and arranging their sweeper flights. Earlier at Outsource Network Contact Center—Maxicare, she facilitated outbound calls from hospitals and clinics, processed customer inquiries regarding healthcare benefits, and approved coverage for emergencies and inpatient/outpatient situations. Ella holds a Bachelor of Science in Nursing and demonstrates analytical thinking, problem-solving, and advanced English communication skills within her professional practice.
Experience
Houseparent
Overseas Workers Welfare Administration- Region VII · 2021 — 2022Receives complaints and inquiries from OFW, provides orientation on house rules during the quarantine period, assists with personal concerns, and arranges booking for sweeper flights returning OFW to their homes.Closure Specialist-Non Voice
Wipro Philippines · 2018 — PresentHandles complaints from the Johnson & Johnson Account by receiving and reviewing cases that are ready for closure. Follows up on pending activities with investigators, generates status reports on complaints, provides updates to clients, and allocates complaints within the team.Customer Service Representative
Outsource Network Contact Center - Maxicare · 2016 — 2018Manages outbound calls from hospitals and clinics, addresses customer healthcare benefit queries through calls and emails, and approves healthcare coverage for clients in emergency, inpatient, and outpatient situations.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Visayas - Banilad Campus · 2012 — 2016
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