Ella M.
Mid-Level Application Support Engineer
Open to offersNew to PlatformAbout
Ella Mae P. is an accomplished Application Support Engineer with 5 years of experience in the financial technology and insurance sectors. At Thrive PH, she delivered L1/L2 support for enterprise trading systems, utilizing SQL, Unix CLI, and log tracing to investigate trade execution and settlement issues. Her responsibilities included incident triage, trade data troubleshooting across platforms like Hazelcast and IVP Secmaster, managing AWS-hosted automation with S3, and ensuring ITIL-compliant resolution of P1/P2 incidents. Previously at Accenture, she provided 24/7 application and infrastructure support for AIG, handling high-severity incidents, conducting application monitoring with tools such as Splunk and AppDynamics, and supporting audit and security operations across Linux and Windows environments, all backed by a degree in Petroleum Engineering.
Experience
Production Support Engineer
Thrive PH · 2023 — 2026Delivered L1/L2 support for trading systems workflows, diagnosing trade execution and settlement problems through SQL queries and log tracing. Handled trade data discrepancies across systems including Hazelcast and IVP Secmaster, serving as the escalation contact for business users and operations teams during critical incidents. Monitored system performance utilizing Zabbix, PagerDuty, and NewRelic/Datadog, while managing incident resolution per ITIL standards. Coordinated with both internal development and external vendors to address system defects and trade integration challenges, and supported AWS-hosted components with automation workflows. Documented operational procedures and recurring issues within Confluence, and participated in a global on-call rotation for high-priority trading incidents.Software Products & Platforms Engineer
Accenture · 2021 — 2023Provided 24/7 application monitoring and incident response for both Linux and Windows environments, effectively managing high-severity incidents and delivering structured updates to stakeholders. Conducted log analysis using tools such as Splunk and AppDynamics while provisioning user access for cloud-hosted web applications. Worked collaboratively with cross-functional teams to resolve complex customer-reported issues and created troubleshooting documentation and knowledge base entries to enhance team efficiency.Security Operations
AccentureExecuted access provisioning, credential resets, and service account management across various environments including Linux and cloud. Supported audit and compliance functions by tracking remediation actions and maintaining necessary operational documentation, while also assisting in vulnerability and operational risk management activities in conjunction with security and compliance teams.
Skills & Expertise
Education
- Bachelor's Degree in Petroleum EngineeringPalawan State University · 2009 — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite Ella M. to a job.
Sign in as an employer