Elle S.
Junior Health Documentation Specialist
Open to offersNew to PlatformAbout
Ellyca Joy S. is a Licensed Professional Teacher with diverse experience spanning the education, customer service, and public service sectors. She most recently served as an English Teacher and School Events Coordinator at English Christian Academy (2023–2025), where she managed comprehensive student data and administrative records, leveraging her meticulous record-keeping and computer literacy through sophisticated digital documentation practices. Previously, she worked as a Customer Service Representative at Concentrix PH (2025–2026), assisting members with miles claims, account updates, and handling customer inquiries related to membership, benefits, and security concerns. Her academic credentials include a Bachelor of Secondary Education, majoring in English, from the University of Rizal System, where she achieved a GPA of 1.35 and obtained her professional license. Ellyca Joy S. is adept in claims and documentation accuracy, information dissemination, and member assistance, making her well-suited for roles requiring precise processing and verification within public service and health documentation domains.
Experience
Customer Service Representative
Concentrix PH · 2025 — 2026Managed inbound phone calls, assisting members with missing miles claims and account updates. Addressed account security issues and handled customer inquiries regarding membership tiers, benefits, promotions, and travel policies.English Teacher / School Events Coordinator
English Christian Academy · 2023 — 2025Oversaw the management of student records and documentation for various grade levels, ensuring administrative records were both accurate and secure. Implemented advanced digital documentation methods using essential computer applications to maintain data integrity and facilitate quick access to academic and administrative files. Acted as the primary public-facing representative during school events as the Master of Ceremony, showcasing effective communication skills and a composed demeanor while providing information and assistance. Crafted intricate lesson plans and curricula with a strong emphasis on adherence to procedural guidelines and regulatory compliance.Student Council Officer
College of Arts and Sciences of Asia and the Pacific · 2017 — 2019Functioned as a crucial intermediary between the student body and administration, ensuring effective communication of information and addressing community inquiries in a timely manner.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishUniversity of Rizal System · 2019 — 2023
- General Academic Strand (GAS)College of Arts and Sciences of Asia and the Pacific · 2017 — 2019
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