Ellie A.
Mid-Level BPO Operations Supervisor
Open to offersNew to PlatformPortfolios
About
I’m a dedicated and adaptable professional with over 10 years of experience in customer service, account management, team leadership, virtual assistance, property management, and social media support.
Throughout my career, I’ve handled customer inquiries through phone, email, and messaging, managed follow-ups, scheduling, and administrative tasks, and coordinated
with clients and teams. I’m comfortable working independently, managing multiple priorities, and learning new systems quickly.
I also have experience with AI-powered content creation, video editing, and social media content. I’m familiar with:
Video & Editing: CapCut, Filmora, DaVinci Resolve, Canva, Descript, VEED.io, OpusClip
AI Video & Creative Tools: Kling AI, Runway, HeyGen, ElevenLabs
AI & Productivity Tools: ChatGPT, Claude AI, Gemini, Grok, Dola, Suno, and Soniva
I use these tools for creating short-form videos, UGC-style content, social media posts, scripts, AI-generated visuals, music, voiceovers, and other digital content.
I’m reliable, organized, a fast learner, and comfortable adapting to new tools and workflows. I take pride in clear communication, attention to detail, and delivering work on time.
I’m currently looking for a long-term remote opportunity where I can contribute my customer service, administrative, content creation, and AI skills while continuing to grow professionally.
Available for remote work | Customer Service | Virtual Assistance | Administrative Support | Social Media | Video Editing | AI Content Creation
Why hire me
I bring over 10 years of experience in customer service, account management, leadership, virtual assistance, and administrative support, combined with strong computer skills and experience with modern AI and content creation tools. I’m reliable, organized, adaptable, and comfortable working independently. I learn new systems quickly and take ownership of my responsibilities rather than waiting to be told what to do. I can support employers with customer service, email and chat management, follow-ups, scheduling, administrative tasks, social media, video editing, and AI-assisted content creation. I’m also familiar with tools including CapCut, Filmora, DaVinci Resolve, Canva, Descript, VEED.io, OpusClip, Kling AI, Runway, HeyGen, ElevenLabs, ChatGPT, Claude, Gemini, Grok, Suno, and Soniva. Most importantly, I’m looking for a long-term opportunity where I can become a dependable part of the team, continuously improve my skills, and deliver consistent, high-quality work.
Experience
Operations Supervisor
Teleperformance · 2024 — 2025Oversaw a team of 15 agents, consistently meeting performance targets. Monitored KPIs to ensure alignment with company objectives and enhanced team productivity through operational improvements.Supervisor/Team Leader
Tech Mahindra · 2023 — 2024Led a team of 20 agents, focusing on training and performance coaching. Managed daily operations and resource allocation while using KPI tracking to enhance team efficiency.Customer Service/Dispatch
Universal Technology · 2016 — 2024Acknowledged for strong customer satisfaction and efficient call handling, contributing to improved complaint resolution and service delivery.Health Engagement Specialist
United Healthcare Group (UHG) · 2021 — 2022Surpassed monthly quotas consistently, recognized for high call quality and customer satisfaction, while strengthening relationships to boost retention and referrals.Customer Service/Collections Specialist/ SME
Adapthealth · 2018 — 2021Addressed customer needs to enhance satisfaction and loyalty while supporting team members as a Subject Matter Expert in collections and service metrics.Sales Representative/ Website Developer
Snapzio (Meegle) · 2016 — 2017Recognized for effectively converting leads and closing sales while also developing and creating websites for clients.Sales Representative
Excellerate Inc · 2015 — 2016Consistently met and exceeded sales targets by building robust customer relationships that drove revenue growth.
Skills & Expertise
Education
- Bachelor of Information Technology (ComTech)Cebu Technological University - Cebu Mountain Satellite Campus · 2015 — 2016
Photos
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