Elma D.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Elma D. is an experienced Customer Service Representative with a 7-year track record supporting clients across diverse industries, including cryptocurrency, telecommunications, education, and healthcare. At TTEC and Teletech Lipa, she resolved technical, payout, and account issues via inbound and outbound calls, email, and chat, consistently delivering prompt and high-quality service. While at LizardBear Tasking Us, she provided support for cryptocurrency-related inquiries and transcribed customer stories. In the academic domain with Primera Escuela Teknikal para Ayuda, Inc., Elma managed finance, administrative tasks, staff training, and data processing as a School Administrator. Earlier roles at Daniel O. Mercado Medical Center and Center for Empowerment and Resource Development, Inc. involved payroll management, benefits computation, and financial reporting. Her key strengths include customer support, payroll processing, account issue resolution, and financial administration.
Experience
Customer Service Representative 2
TTEC · 2022 — PresentProvided support via inbound and outbound calls, addressing technical concerns, disputes, and order issues. Handled customer complaints and ensured timely service.Content Writer/Email Support
LizardBear Tasking Us · 2021 — 2022Transcribed and edited customer stories for publication, while offering assistance with cryptocurrency-related inquiries and resolving account issues.Chat Support
Teletech Lipa · 2018 — 2021Assisted customers with internet and phone plans, addressing technical concerns and processing orders. Managed follow-ups on inquiries and complaints.School Administrator
Primera Escuela Teknikal para Ayuda, Inc. · 2013 — 2018Supervised the implementation of training, ensuring trainer performance. Managed financial tasks, administrative activities, and collaborated with local government units for program support.Payroll Officer
Daniel O. Mercado Medical Center · 2001 — 2003Managed payroll and benefits computation as well as government remittances. Oversaw fund utilization and prepared financial reports, ensuring compliance with policies.Administrative and Finance Officer
Center for Empowerment and Resource Development, Inc. · 1995 — 2001Handled payroll preparation and processing of employee benefits while monitoring attendance and performance records. Managed training facilitation and other financial tasks.
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