Elohor O.
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Elohor O. is an accomplished Educator and Customer Support Specialist based in Abuja, Nigeria, with a keen focus on rubric-based evaluation, quality assessment, and structured feedback. With significant experience in AI systems, model evaluation, and content benchmarking, Elohor stands out for meticulous attention to detail and analytical prowess. In his role as an Online Tutor at Papaya Platform Edu, he skillfully guided students in Grades 4–8, employing structured lesson frameworks and qualitative feedback via platforms like Discord. Previously, he excelled as a Remote Cold Caller for Jax Cash Buyers, and in Customer Support roles at Centerville Office Support Limited, mastering CRM tools like Salesforce. His tenure at Centerville Support honed his expertise in data entry and healthcare administrative support while maintaining confidentiality and professionalism. Throughout his career, Elohor has demonstrated advanced remote work collaboration skills, leveraging tools such as Google Workspace and Zoom to enhance productivity across various industries.
Experience
Online Tutor (Part-Time)
Papaya Platform Edu · 2026 — PresentProvided tutoring for Grades 4-8 in ELA, Reading, and Mathematics by employing structured lesson frameworks. Assessed student outputs and learning achievements using rubric-based scoring criteria. Documented qualitative feedback and evaluations utilizing Discord and other reporting tools. Detected learning gaps and instructional improvement chances to boost student outcomes.Cold Caller
Jax Cash Buyers · 2023 — 2025Made calls to customers following scripted dialogues to convey product details, pricing, and benefits. Received incoming calls from potential customers. Leveraged online tools for identifying new business opportunities. Maintained records of customer interactions and shared pertinent information with the sales team. Researched new prospects online and entered customer data into the system. Arranged appointments for the sales supervisor with clients.Customer Support Representative (Documentation Specialist)
Centerville Office Support Limited · 2023 — 2025Oversaw the management and processing of customer documents, ensuring accuracy and compliance. Provided assistance to customers in inquiries, troubleshooting, and document verification. Used CRM software (Salesforce) to monitor customer interactions and document submissions. Ensured that customer documentation was processed timely and efficiently to facilitate company operations. Delivered high-quality customer support by addressing concerns and resolving issues professionally.Customer Service Representative
Centerville Office Support Limited · 2023 — 2025Responded to inquiries regarding products and services offered by the company. Processed orders and transactions while troubleshooting technical issues. Provided information about company offerings and engaged in proactive customer outreach. Managed customer complaints and collected feedback for analysis while addressing customer reviews.Medical Recorder / Healthcare Administrative Support
Centerville Support · 2022 — 2023Ensured accurate maintenance of patient and provider medical records. Verified confidential healthcare documentation. Conducted high-volume data entry with a focus on accuracy. Collaborated with healthcare staff to update necessary information. Managed digital files, databases, and online healthcare systems. Followed up on pending documentation and updates. Communicated effectively with patients, providers, and internal teams while managing sensitive information with confidentiality.Real Estate Cold Caller / Appointment Setter
Prime Homes Real Estate · 2021 — 2023Conducted outbound calls to homeowners interested in selling properties. Generated leads and organized property viewings. Evaluated prospects based on their needs and criteria. Kept records of leads and follow-ups through CRM software. Handled objections and shared property information with potential buyers while achieving appointment-setting targets.Telemarketer
Union Insurance Services · 2020 — 2021Called clients using prepared scripts to inform them about the features and benefits of products. Handled incoming calls from potential customers. Employed technology to discover new business opportunities. Fostered new business relationships through regular follow-up communications and ensured a smooth account transition to the sales support team.Transcriber
Appen Limited · 2017 — 2020Listened to audio or live events, applying active listening techniques to accurately transcribe spoken content into text files. Reviewed transcriptions to ensure accuracy and adherence to industry standards. Proofread and corrected errors within the transcriptions. Managed time effectively to meet deadlines and communicated with clients to address their requirements.Virtual Assistant, Cold Caller, and Email Assistant
Paragon Global · 2016 — 2017Responded to emails and phone calls from customers. Scheduled appointments and conducted cold calls to generate leads from a provided list. Created content for posting on the company's social media channels.
Skills & Expertise
Education
- Bsc in EconomicsBenue state university, Makurdi · 2014 — Present
- West African Examination CouncilQueency International School · 2010 — Present
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