Eloisa A.
AI Language Trainer and Content Specialist
Open to offersNew to PlatformAbout
Eloisa Ann J. is a Freelance AI Trainer and Content Editor with more than three years of direct experience in LLM data annotation, transcreation, and localization for both Filipino and international audiences. She specializes in curating and annotating datasets for AI training, ensuring cultural relevance and linguistic precision through the adaptation and editorial review of AI-generated content. With an extensive eight-year background spanning SaaS Customer Success, market research, and the construction industry, Eloisa Ann J. has managed end-to-end qualitative research projects, supervised research programs, and led client onboarding and training for CX platforms. Her expertise encompasses project management, text classification, sentiment analysis, and stakeholder engagement across technology, SaaS, digital marketing, and research domains. She is a Certified Green Belt in Lean Six Sigma, further supporting her robust approach to quality and process optimization.
Experience
Client Success Manager
RESONATE CX (VIA EMAPTA) · 2025 — 2026Managed and grew a diverse Customer Portfolio by identifying upsell possibilities and ensuring account renewals. Led the onboarding for new users, providing them with technical training to maximize the utilization of the CX platform. Engaged with key stakeholders regularly to offer platform updates and ensure alignment with business objectives.AI Trainer and Content Specialist
FREELANCE · 2025 — PresentAnnotated and curated datasets for LLM training, focusing on classification, sentiment, and dialogue tasks. Edited and localized AI-generated content to cater to both Filipino and international audiences. Transcreated marketing and technical materials, ensuring linguistic accuracy and cultural relevance. Delivered training and guidelines to annotation teams to uphold consistency and quality.Client Success Manager
CONCENTRIX · 2023 — 2025Acted as the primary contact for clients, resolving product-related issues and nurturing strong partnerships. Monitored platform engagement metrics to spot and capitalize on opportunities for enhanced client utilization of ConcentrixCX. Compiled comprehensive success reports to track client progress and identify strategic improvement areas.Client Success Associate Manager
CONCENTRIX · 2021 — 2023Oversaw moderately complex research programs, ensuring the timely achievement of project milestones with high precision. Developed custom survey instruments and refined existing materials to elevate the quality of data collection. Executed rigorous quality control functions to guarantee minimal errors in final deliverables. Collaborated with cross-functional teams to enhance project workflows and delivery.Sales and Marketing Executive
ADDITIONAL TECHNICS SALES & SERVICES INC. · 2020 — 2021Produced high-quality leads through targeted digital marketing, social media initiatives, and customer research. Distributed marketing materials to focused industries while staying informed on industry best practices to optimize promotional efforts.Research Executive (Qualitative)
INSIGHTASIA, INC. · 2019 — 2020Managed qualitative research projects from client briefing through to final report preparation. Facilitated Focus Group Discussions (FGDs) and In-Depth Interviews (IDIs) to capture deep consumer insights. Organized brainstorming sessions and data analysis to generate actionable research reports.Research & Development Officer
RIDER LEVETT BUCKNALL PHILIPPINES, INC. · 2017 — 2018Conducted investigative activities aimed at improving existing procedures, products, and services. Executed studies on the latest trends and best practices within the construction industry.
Skills & Expertise
Education
- Bachelor of Arts, Major in EnglishJose Rizal University · 2013 — 2017
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