ELOISA M.
Senior Payments Operations and Client Support Specialist
Open to offersNew to PlatformAbout
Eloisa Marie M. is an experienced Client Support and Payments Operations professional with over eight years in the banking, fintech, and BPO sectors. She has managed client onboarding, funds movement, and Level 2 technical support for global Visa clients, collaborating closely with product and internal teams to handle complex technical and payment-related issues. At Visa Philippines Business Processing Center, she maintained case documentation across Microsoft Dynamics, SharePoint, and other CRM systems while providing multichannel support in a 24/7 environment. Her background also includes customer service roles in sectors such as retail, food delivery, banking, and credit management, where she processed financial transactions and maintained compliance. Eloisa Marie M. effectively supports client operations across remote, hybrid, and office-based settings.
Experience
Client Care Associate – Visa Access
Visa Philippines Business Processing Center Corp. · 2026 — PresentOversees client onboarding, manages account administration, and supports user lifecycle processes for global Visa clients through Microsoft Dynamics, SharePoint, and CRM systems. Provides Level 2 technical support focused on payments and funds movement, while facilitating multichannel support via phone, email, chat, and case management tools in a 24/7 global operational setting. Coordinates with Product, Client Success, and other internal teams to address complex client issues and maintains documentation and case records.Client Care Associate – Commercial & Money Movement Solutions
Visa Philippines Business Processing Center Corp. · 2024 — 2026Handled end-to-end client onboarding and account administration, maintained user lifecycle processes, and provided Level 2 technical support for payments and funds movement. Utilized CRM and case management tools, collaborating closely with cross-functional teams to resolve prioritized client concerns, and ensured accurate documentation within internal systems.Sr. Client Care Support – Commercial & Money Movement Solutions
Visa Philippines Business Processing Center Corp. · 2023 — 2024Facilitated client onboarding, managed account administration, and supported global Visa clients through CRM and Microsoft Dynamics. Delivered Level 2 technical assistance for payments and funds movement, participated in case resolution, and documented activities and interactions in SharePoint and internal systems.Client Care Support – Global Customer Assistance Service
Visa Philippines Business Processing Center Corp. · 2022 — 2023Provided client support for Visa’s global customer assistance service, addressing payments and funds movement inquiries while managing cases via CRM tools. Supported clients through phone, email, and chat channels and maintained records and documentation within Microsoft Dynamics and SharePoint.Customer Service Representative | Retail – Food Delivery & Online Cosmetics
Alorica Lipa · 2020 — 2022Assisted customers with order inquiries, refunds, and complaints for food delivery and online cosmetics clients, handling communication through phone and email. Maintained a professional and friendly approach to ensure consistent customer service.Customer Solutions Officer | Citiphone SG Account
Citigroup Business Processing Solutions · 2017 — 2020Delivered telephone banking support for Singapore clients, addressing account inquiries and processing financial transactions. Ensured compliance with banking standards, protected data confidentiality, and identified cross-selling opportunities for relevant banking products.Customer Service Representative | Credit Management AU Account
Tetech Lipa · 2016 — 2017Managed calls for collections and receivables management within the credit management industry. Resolved customer complaints and inquiries while updating and maintaining customer records and documentation.Customer Service Representative | Sales – FTD Seasonal Account
Alorica Lipa · 2016 — 2016Conducted inbound sales calls to promote products and services for the FTD seasonal account, explained product benefits, and addressed product-related inquiries and customer complaints.Classroom Teacher | Junior High School Department – English
Batangas Eastern Colleges · 2014 — 2016Developed and presented English lessons to junior high students, tracked student progress and engagement, managed classroom discipline, and provided academic and career guidance.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishBatangas State University – San Juan Campus · — — 2014
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