eloiza M.
Mid-Level eCommerce Customer Support Specialist
Open to offersNew to PlatformAbout
Eloiza M. is a seasoned Customer Service and Operations Specialist with over seven years of experience in technical support, risk analysis, eCommerce, and client management. She is adept at handling high-volume client interactions with both efficiency and empathy, and excels in resolving complex challenges while streamlining operations. Eloiza has successfully operated in both startup and corporate environments, utilizing her expertise in CRM Tools such as Zendesk, Freshdesk, and Zoho for managing customer records and resolving disputes. Her roles have included managing email marketing campaigns and lead generation, coaching students through registration and onboarding processes, and troubleshooting service issues for telecommunications. Eloiza's technical proficiency extends to email marketing using LinkedIn Sales Navigator and Apollo, and she has consistently demonstrated strong abilities in project coordination, risk analysis, and process improvement.
Experience
eCommerce Customer Support
Ubiquity Global Services · 2024 — 2026Handled customer inquiries through email, chat, and phone, ensuring high satisfaction. Efficiently processed orders, refunds, cancellations, and returns. Addressed disputes and payment issues while adhering to policy compliance. Coordinated with logistics partners for timely order delivery and maintained accurate customer records utilizing CRM tools. Suggested improvements to resolve recurring issues.Student Coach
Career Academy · 2022 — 2024Managed student communications via email, SMS, and phone. Provided assistance with course registration and onboarding processes. Monitored student progress, issuing completion certificates and responding to inquiries with ongoing support. Contributed to email marketing campaigns and engagement initiatives.Startup Starter | Executive Assistant
Company not specified · 2020 — 2022Managed email marketing campaigns and lead generation efforts. Built and maintained client relationships through LinkedIn outreach. Supported executives with various administrative and project-related tasks. Coordinated contracts, scheduling, and internal communications while improving team workflows.Risk Analyst
Ubiquity Global Services · 2018 — 2020Investigated unauthorized transactions and ATM disputes, processing chargebacks and refunds within strict deadlines. Monitored cases to ensure resolution was achieved within 45 days and verified claims to prevent fraudulent activities. Maintained thorough documentation and reporting.Technical/Customer Service
Teleperformance · 2016 — 2018Troubleshot issues related to phone, TV, and internet services. Assisted customers with billing inquiries, payments, and account updates. Managed new orders, upgrades, and service relocations, scheduling technician dispatch as needed. Resolved complaints effectively to enhance customer satisfaction.
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