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Elroy P. — Senior IT Support and Operations Specialist from South Africa

Elroy P.

Senior IT Support and Operations Specialist

South Africa No experience yet
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Languages
English
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About

Elroy E. is a seasoned IT Support and Operations professional from Cape Town, South Africa, with over a decade of hands-on experience in providing first and second-line technical support, desktop installations, and network troubleshooting within small to medium enterprise environments. As the owner of Cybewatch, he efficiently managed and delivered technical services, including infrastructure and cybersecurity solutions, CCTV installations, and network device support. His proficiency extends to Windows operating systems, Microsoft 365, and network troubleshooting. Currently self-employed, Elroy supports a variety of clients by diagnosing and resolving hardware and software issues and ensuring minimal business disruption through remote, telephonic, and on-site interventions. Formerly with firms like Beyer’s Realty Group and Blackmoon Investments, his expertise in asset and inventory management, vendor coordination, and end-user training makes him a valuable addition to any IT operations team.

Experience

  • TECHNICAL SUPPORT SPECIALIST

    Self-Employed · 2025 — Present
    Deliver first-line and second-line technical support through phone, remote access, and on-site assistance. Troubleshoot and resolve issues related to hardware, software, networking, and connectivity. Perform installation, configuration, and maintenance of desktops, laptops, peripherals, and applications. Address Wi-Fi, LAN, and network infrastructure challenges while logging incidents and ensuring high customer service standards. Provide software functionality assistance and technical guidance to end-users.

  • IT TECHNICIAN & CYBERSECURITY SERVICES OWNER

    Cybewatch · 2017 — 2025
    Established and operated an IT support business focused on infrastructure, networking, CCTV, and cybersecurity services. Configure and maintain CCTV systems, including IP cameras and monitoring platforms. Troubleshoot hardware, software, operating system, and network incidents. Execute desktop installations, operating system deployments, and hardware replacements. Install and support networking devices, including routers, switches, and cabling. Manage spare equipment inventory and procurement. Provide end-user training and liaise with vendors for equipment and technical support.

  • IT SUPPORT TECHNICIAN

    Beyer’s Realty Group · 2016 — Present
    Install and configure desktops, laptops, printers, and mobile devices. Provide first-line troubleshooting and support to office staff. Assist with software deployment and manage licensing. Oversee IT asset procurement and maintain inventory tracking. Deliver timely support to reduce operational downtime.

  • REMOTE TECHNICAL SUPPORT TECHNICIAN

    Blackmoon Investments · 2013 — 2015
    Provide remote desktop support to users leveraging remote access tools. Address Microsoft Office and software issues, managing incident tickets and escalating complex problems appropriately. Maintain ongoing communication with users during the support process while assisting with Windows operating systems and productivity applications.

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