Elsa J.

Elsa Jane R. is a Customer Service and Technical Support professional with nearly two years of experience. She has excelled in delivering customer assistance and troubleshooting technical issues within a high-volume call center environment, notably at Foundever for the SimpliSafe account. Managing 60–100 customer interactions daily, Elsa efficiently handles phone, chat, and email support while adhering to quality and compliance standards. Her role involves resolving technical issues related to home security systems, addressing account inquiries, and ensuring accurate customer documentation. Elsa is equipped with strong communication, problem-solving abilities, and proficiency in CRM systems, which she leverages to maintain productivity and quality. Currently pursuing a Bachelor of Science in Business Administration with a focus on Marketing Management at the University of Cebu, she is eager to explore remote opportunities to expand her technical support and account management skill set.