Elsie R.
Mid-Level Administrative and HR Support Specialist
Open to offersNew to PlatformAbout
Elsie R. is a dedicated Administrative & HR Support Professional with broad expertise spanning office administration, human resources, customer service, and event coordination. Located in Tembisa, she has held significant roles that demonstrate her capabilities in Microsoft Office, diary management, and database maintenance. Her career includes serving as a Customer Service Agent at Cotton-On Campaign, showcasing her skills in handling customer inquiries and promoting products. As a Personal Assistant at Lumax Energy, she effectively managed communications and order tracking. Her experience extends to the entertainment industry, where she supported event management and publicity at All Seasons’ Entertainment. Elsie has also contributed to HR operations at Xylem by maintaining employee databases and managing HR-related tasks. With a focus on technical acumen, she holds various certificates, including an Executive Diploma in Business Communication and a FETC in Early Childhood Development. Her diverse background highlights proficiency in data capturing, customer service, and confidential records management.
Experience
Customer Service Agent
CCI – Careerbox SA · 2024 — PresentHandled inbound and outbound customer calls in a friendly and professional manner. Assessed customer queries and concerns, offering solutions in accordance with company policies. Delivered personalized customer service to enhance the brand experience, while providing accurate information about Cotton On products and services. Communicated with customers via telephone and email, maintaining clear correspondence.Warehouse Manager's Personal Assistant (PA)
Lumax Energy · 2022 — 2024Managed incoming telephone calls and accurately directed them to the appropriate personnel. Welcomed visitors and guided them based on scheduled appointments and warehouse protocols. Updated the Dispatch Queue Excel spreadsheet to ensure accurate order tracking, coordinating dispatch documentation by organizing picking slips and arranging them sequentially.Assistant to the Financial Advisor
DFC (Discovery Financial Consultants) · 2023 — 2023Cleaned and preprocessed data for analysis. Conducted statistical tests to support decision-making and developed machine learning models for predictive tasks while collaborating on A/B tests.Assistant
All Seasons’ Entertainment · 2019 — 2022Compiled and maintained event management checklists for music festivals and events. Supported promotions to increase public awareness of various initiatives. Provided freelance typing and general administrative support while performing day-to-day administrative duties to aid efficient operations.HR Assistant
Xylem · 2018 — 2019Created and maintained confidential employee files in compliance with company policies. Covered reception duties, including switchboard operations, and coordinated employee support initiatives. Managed accommodation arrangements for relocating international employees and processed HR-related invoices while compiling and maintaining HR databases.Inbound Call Centre Agent – Mobile Campaign
Vodacom (Infinity) · 2017 — 2018Managed inbound and outbound customer calls professionally, assessing inquiries and providing effective solutions. Delivered personalized customer service that addressed individual needs, while accurately informing customers about Vodacom products and services through various communication channels.
Skills & Expertise
Education
- Executive Diploma in Business CommunicationUnathiena (Online) · — — 2025
- FETC: Early Childhood Development NQF 4 (+5 NQF 5 modules)READ Institute · — — 2025
- Business Administration CertificateSpeccon · 2018 — 2019
- Skills Certificate in Customer Service and Call Centre ManagementAcademy of York · 2017 — Present
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