Elsy P.
Mid-Level Real Estate Database Specialist
Open to offersNew to PlatformAbout
E. P. is a dynamic and results-driven professional with over two years of experience as a Database Specialist in the real estate sector. She has proven expertise in managing complex data structures, optimizing real estate databases, and training staff on data workflows. Her work with Rental Beast involved ensuring high database availability and streamlining the apartment search process for clients through meticulous database management. Previously, her leadership capabilities were sharpened as a Team Leader at Uassist.ME, where she improved team productivity by providing constructive feedback and supervising operations for compliance with established procedures. Her early career roles include a Business Analyst and Executive Assistant, where she honed her skills in project collaboration and executive scheduling. With certifications in Business Administration and Human Resources, she brings a robust skill set to any team, emphasizing strong data management, technical support, and problem-solving skills.
Experience
Database Specialist
Rental Beast · 2023 — 2026Ensured high availability of databases through regular monitoring, maintenance, and backup procedures. Created and updated database designs and data models. Streamlined the apartment search process for clients by maintaining an up-to-date database of available properties.Team Leader
Uassist.ME · 2022 — 2023Monitored team performance and provided constructive feedback to enhance productivity and uphold quality standards. Supervised team members to ensure compliance with established procedures and quality requirements. Worked collaboratively with the team to identify improvement areas and implement solutions. Fostered strong relationships with customers through a positive attitude and attentive responses.Team Lead Support
Uassist.ME · 2022 — 2022Assisted the Team Leader with administrative tasks, including verifying attendance and evaluating productivity levels.Executive Assistant
Uassist.ME · 2021 — 2022Managed executive calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize time. Organized and coordinated conferences and monthly meetings. Processed travel expenses and reimbursements for the executive team and senior management. Filed paperwork and organized computer-based information. Managed mail and correspondence via email. Took notes and dictation during meetings.Business Analyst
Uassist.ME · 2021 — 2021Collaborated with stakeholders to define project objectives and criteria. Delivered exceptional customer service by leveraging extensive product knowledge and creating welcoming experiences. Responded to customer requests, assisted with product selection, and handled ordering functions. Maintained adherence to customer call guidelines for service levels and productivity. Followed up with customers on resolved issues to uphold service standards. Trained staff on operational procedures and company services.Learning Specialist
Telus International · 2017 — 2021Prepared instructional materials for group and one-on-one sessions in line with established curriculum. Maintained an inclusive learning environment to maximize student benefit from lessons. Set up visual aids, equipment, and classroom displays to support lesson delivery. Offered personalized educational, behavioral, and emotional support to students to foster positive learning outcomes. Assisted in the development of individualized learning plans.Customer Service Representative Back Office
Telus International · 2014 — 2017Actively listened to customers, quickly handled concerns, and escalated major issues to supervisors. Responded courteously and professionally to customer inquiries and suggestions. Answered a high volume of customer calls with minimal wait times and provided accurate information about products and services via live chat. Resolved customer complaints by identifying problems, suggesting solutions, and implementing corrective actions.Tier 2 Support Representative
Ubiquity Global Services · 2013 — 2014Followed up on customer interactions to maintain communication and effectively close resolved issues. Resolved customer complaints quickly and professionally, restoring confidence and preventing loss of business. Offered solutions to customer inquiries to enhance satisfaction and loyalty, while escalating issues to management when necessary.Technical Support Representative
Stream Global Services Inc. · 2011 — 2013Assisted customers in identifying issues and explained solutions to restore service functionality. Documented support interactions for reference and utilized ticketing systems to manage support actions and requests. Addressed diverse technical issues across multiple systems and applications for customers and end-users in various time zones.
Skills & Expertise
Education
- Associate of Business Administration: Business Administration And ManagementESI · — — 2020
- Human ResourcesAvanza Formación Continua · — — 2019
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