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Elton R. — Mid-Level Virtual Assistant Specialist from Philippines

Elton R.

Mid-Level Virtual Assistant Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Elton J., based in Cotabato City, Philippines, is a highly adaptable Virtual Assistant with extensive experience in Administrative Support, Customer Service, Logistics/Dispatch Coordination, and Data Entry. With a certification as a QuickBooks Online ProAdvisor, he expertly handles bookkeeping support, including invoice management, expense tracking, and financial record organization using QuickBooks Online. His career includes notable roles such as Regional Dispatcher at Deliveright, where he coordinated transportation operations and improved workflow coordination, and AT&T CSR/Data Entry Specialist at Ibex Global Davao, providing exceptional customer service. Elton holds a Bachelor of Secondary Education, Major in English, from Holy Cross of Davao College Inc. His proficiency in maintaining professionalism and enhancing customer support across communication platforms emphasizes his reliability and organizational skills.

Experience

  • Regional Dispatcher

    Deliveright · 2022 — 2025
    Coordinated transportation and delivery operations by liaising with shippers, hubs, and drivers. Monitored outgoing orders and addressed operational issues. Provided assistance through phone, email, and chat platforms while maintaining accurate dispatch records and logistics documentation.
  • AT&T CSR / Data Entry Specialist

    Ibex Global Davao · 2017 — 2019
    Supported customers in resolving billing, payments, and troubleshooting services. Conducted precise data entry, maintaining up-to-date customer account information. Delivered quality support across various communication channels while adhering to performance standards.
  • Customer Service Representative / SME

    iQor Davao · 2016 — 2017
    Facilitated customer inquiries regarding account issues and order placements. Provided onboarding support to new team members, offering guidance on organizational processes while fostering strong relationships through effective communication.
  • Customer Service Representative

    Teleperformance · 2015 — 2016
    Aided customers with service inquiries and account-related concerns. Maintained professionalism in high-volume situations, ensuring customer satisfaction throughout interactions.

Skills & Expertise

Education

  • Bachelor of Secondary Education – Major in English
    Holy Cross of Davao College Inc.

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