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Elufisan K. — Mid-Level IT Support Specialist from Nigeria

Elufisan K.

Mid-Level IT Support Specialist

Nigeria 2-3 years
Open to offersNew to Platform
Languages
EnglishPidginYoruba
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About

Kayode E. is an experienced Technical Support Specialist based in Lagos, Nigeria, with over three years dedicated to delivering remote technical assistance within the technology and educational sectors. At Teknowledge, Kayode managed complex technical troubleshooting for hardware and software environments, maintained a 95% customer satisfaction rate, and provided frontline support for Microsoft 365, including administration of SharePoint Online, Teams, and Exchange. He contributed to enhanced system security by supporting Microsoft Entra ID (Azure AD) operations such as user authentication and group management. Previously, as an IT Analyst at Command Secondary School, Kayode provided tier 1 and 2 IT support for JAMB examination cycles, coordinated technical setup, and trained staff. He is proficient with Remote Desktop Protocol (RDP), Microsoft Dynamics 365, and the preparation of internal support documentation.

Experience

  • IT Analyst

    Command Secondary School · 2022 — 2023
    Delivered both tier 1 and tier 2 IT support during the JAMB examination cycle for examination candidates, addressing technical setup, troubleshooting, and ensuring system readiness across facilities. Contributed to onboarding processes and operational training for invigilators and technical staff.

  • Technical Support Engineer

    Teknowledge
    Handled software and hardware inquiries while utilizing Remote Desktop Protocol (RDP) and CRM systems such as Rave and Microsoft Dynamics 365. Oversaw Microsoft 365 administration by managing SharePoint Online, Teams, and Exchange, along with providing end-user assistance as a Microsoft Concierge for identity management and user provisioning. Supported user authentication, group management, and license assignment through Microsoft Entra ID (Azure AD). Created internal support documentation, worked alongside development teams to improve system records, and facilitated knowledge sharing through training and mentoring of junior staff.

Skills & Expertise

Technical DocumentationEcommerceCRMTechnical Support SpecialistCustomer Service RepresentativeTech Support

Education

  • Higher National Diploma (HND), Computer Science
    Federal Polytechnic Ilaro · 2019 — 2022
  • National Diploma (ND), Computer Science
    Kwara State Polytechnic · 2016 — 2018

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