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Elvert P. — Mid-Level Tech Support Specialist from Philippines

Elvert P.

Mid-Level Tech Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Elvert P. is a seasoned professional with a Bachelor of Science in Marine Transportation from Bicol Merchant Marine College Inc., bringing 10 years of hands-on experience in the customer service and technology support sectors. He has dedicated 8 years to technical support and customer service roles, including positions at Teletech and Uride, where he managed inbound and outbound calls, assisted with ride booking logistics, and facilitated customer communication with a focus on quality service. Over the past 2 years, Elvert has worked remotely as a Virtual Assistant for businesses such as Talentpop and Nutrition for Longevity, handling a range of administrative tasks including data entry, inbox management, and organizing digital records. He is fluent in English and Filipino and proficient in providing first-point customer interaction, troubleshooting issues, and coordinating effective communication within fast-paced business environments.

Experience

  • Virtual Assistant

    Nutrition for Longevity · 2023 — 2023
    Provided administrative support remotely, engaging in various tasks as required. Maintained efficient communication to uphold service quality and responsiveness.
  • Virtual Assistant

    Uride · 2019 — 2022
    Managed customer communication channels through emails and phone calls. Ensured timely order placement for meals before cutoff times and maintained online records using customer spreadsheets.
  • Customer Service Tier 2

    Teletech
    Served as the first point of contact for customer service, addressing inquiries through inbound and outbound calls. Focused on effective ride bookings, ensured clear communication with drivers, and managed escalations for complex issues per established protocols.

Skills & Expertise

Education

  • Bachelor of Science in Marine Transportation
    Bicol Merchant Marine College Inc. · 2006 — 2011

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