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ELVIE B. — General Virtual Assistant in Sales & Telemarketing from Philippines

ELVIE B.

General Virtual Assistant in Sales & Telemarketing

Philippines 6+ years 800 - 1500 USD per hour
Open to offersNew to Platform
Languages
English
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About

Results-driven Customer Service, Sales, and Virtual Support Professional with 11+ years of experience supporting U.S. and Australian clients across e-commerce, telecommunications, and real estate industries. Proven expertise in customer service, sales, lead generation, retention, technical support, CRM management, and relationship building, consistently driving customer satisfaction, revenue growth, and operational efficiency.

As a Lead & Senior SME, QA Reviewer, and Sales Validator, I have successfully coached teams, improved performance, and delivered exceptional customer experiences while maintaining the highest standards of professionalism, integrity, and confidentiality. I help businesses increase customer retention, strengthen client relationships, streamline operations, and achieve growth through a results-driven, customer-first approach.

Experience

  • Loan Processor| Part-time/Short -Term

    Pink Loan Financial · 2026 — 2026
    -Assisted in Loan Processing documents review and Client Coordination -Supported application tracking and administrative task -Conducted outbound calls, Interviewed Clients and dialled 100+ Leads per 4hours shift -Managed client follow-ups to ensure timely submission of required documents -Updated CRM records and maintained accurate applicant information for tracking and reporting

  • Virtual Assistant – Real Estate Sales

    Polywaven Corporation · 2023 — 2025
    -Managed 30+property pipelines monthly using HubSpot CRM and Gmail -Sold 25+ properties monthly, generating over $500,000+ in revenue. -Handling listings, Inquiries & Follow-ups via Freshdesk (Email/ Ticket Support -Tracked leads and updates using Google Sheets and CRM tools -Promoted listings via property websites, open houses, and client outreach. -Ensured accuracy of client records, contracts, and documents for smooth transactions.

  • Sr. Sales Representative / Retention / Technical Support

    VXI Global Holdings – AT&T Account · 2021 — 2023
    -Exceeded sales targets by 20% through effective retention strategies -Performed upselling and sales closing to drive revenue growth -Delivered Tier 1 & Tier 2 technical and Billing Support -Coordinated technician appointments and dispatch operations -Managed escalations while maintaining high customer satisfaction

  • E-commerce Sales & Retention Specialist / Lead SME

    Awesome OS Philippines · 2018 — 2021
    -Promoted to SME, QA Reviewer and Sales Validator -Handled customer support via chat, email, and phone. -Reduced Cancellations by 30% and improved retention -Managed Shopify operations (Orders, Inventory, Fulfillment) using Shopify, Gorgias, & Ship station -Trained and support New Hires

  • Virtual Assistant – Real Estate Sales

    SIBLINGS Solutions (US-based) · 2016 — 2018
    -Manged Property Listings, Email Inquiries and Follow-ups -Lead Generation & Prospecting -Conducted Cold calls and Scheduled Appointments -Managed CRM records and Tracked Lead Activity -Sales Support Documentation, Transaction & Contract Preparation

  • E-commerce Virtual Assistant / Sr. Subject Matter Expert

    Concentrix|Allbirds Footwear USA & AU · 2015 — 2016
    - Handled customer support, Escalations and Shopify operations such as Orders, refunds and disputes using Shopify, Zendesk and email support system -Support QA and team performance ensuring service quality compliance. -Handled Product listing Updates, Customer service Inquiries & Inventory Management. -Tracked Cases and updates using CRM Tools such as Salesforce & Google Sheets