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Elvie H. — Mid-Level Customer Service Representative from Philippines

Elvie H.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Elvie B. is an experienced customer service and media review professional with a solid background in the BPO industry. Having served as a Teammate at TaskUs, she skillfully addressed dispute-related concerns and assisted members with financial issues via phone and live chat. As a Media Review Analyst at Accenture, Elvie demonstrated expertise in interpreting, classifying, and analyzing client-provided media content. Her role as a Customer Service Representative at Inspiro involved efficiently managing online orders and resolving member issues for the Eddie Bauer site. Previously, Elvie honed her technical support skills as a Customer Account Executive at Startek, helping Comcast customers with cable service technical problems. Holding a Bachelor of Science in Computer Engineering from Pamantasan ng Lungsod ng Maynila, she has a strong command of MS Office Applications and Operating Systems, underpinned by a vocational course in computer technology. Her career started at Intelenet Global Services, where she processed warranty claims for SeaRay yachts, showcasing her attention to detail and commitment to customer satisfaction.

Experience

  • Teammate

    TaskUs · 2023 — 2026
    Addressed dispute-related concerns of members and provided assistance with financial and membership issues via phone calls and live chat.
  • Media Review Analyst

    Accenture · 2020 — 2022
    Interpreted, classified, reviewed, and analyzed media content as presented by the client, and rated job orders.
  • Customer Service Representative

    Inspiro (Seasonal Account Contract) · 2019 — 2020
    Assisted members of the Eddie Bauer online site with various concerns through phone calls, including processing online orders.
  • Customer Support Specialist

    ECE Consulting Group Inc. · 2015 — 2016
    Handled order processing with shipping on the Jet online site via email and conducted surveys on different topics.
  • Customer Account Executive

    Startek · 2012 — 2014
    Resolved technical issues related to cable service for Comcast customers through phone calls and presented various service options.
  • Customer Service Representative

    Teletech Customer Care Management Phils., Inc. · 2011 — 2012
    Processed bundle orders for Telstra customers and provided assistance through phone communications.
  • Customer Service Executive

    Intelenet Global Services Inc. · 2008 — 2011
    Encoded and processed warranty claims for yachts belonging to SeaRay customers.
  • Email Submission Support / CSR Tech agent

    Pacific Hub Corporation · 2006 — 2008
    Processed 8 to 10 emails from eBay customers per hour and resolved their technical concerns regarding eBay accounts.

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