Emely J.
Junior Marketing and Customer Service Associate
Open to offersNew to PlatformAbout
Emely J. is a dedicated and detail-oriented professional with a background in customer service, cash handling, and transaction processing. She has honed her skills in maintaining accuracy and ensuring compliance while working as a Pawnshop Teller and Branch Cashier at Sun Gate Pawnshop, INC., where she managed customer accounts and daily records. With strong communication abilities, she effectively handled inquiries and service requests, building positive relationships with customers. Emely also contributed to marketing efforts, assisting with basic content creation and campaign coordination in her role as Marketing Staff at the same company. She interned at CT Boulevard Hotel as an F&B and Room Attendant, where she provided professional guest services and managed time-sensitive tasks with precision. She holds a BS in Hospitality Management from Zamboanga Peninsula Polytechnic State University and is proficient in various tools and technologies, including Google Workspace and Microsoft Office. Fluent in English and Filipino, Emely continually seeks to enhance her capabilities within the hospitality and retail industries.
Experience
Marketing Staff
Sun Gate Pawnshop, INC. · 2025 — 2026Assisted with marketing campaigns and promotions while managing basic content creation for social media and promotional materials. Coordinated events or product launches and supported sales and branding activities. Reported on results and maintained marketing files, databases, and reports, as well as handled documentation and coordination with suppliers or partners.Customer Service
Sun Gate Pawnshop, INC. · 2023 — 2025Executed cash transactions and managed customer accounts, ensuring accuracy and confidentiality in daily records. Provided assistance to customers regarding inquiries, payments, and service requests in a professional manner. Maintained organized logs, reports, and documentation while supporting marketing tasks like data collection, promotions, and customer follow-ups. Engaged in data entry, record verification, and reporting, while collaborating with team members to facilitate smooth workflow and timely completion of tasks.Hospitality Operations & Administrative Support Associate
CT Boulevard Hotel – Zamboanga City, Philippines · 2023 — 2023Delivered professional service to guests by addressing requests, inquiries, and service follow-ups. Maintained accurate records such as room status reports and service logs, adhering to detailed procedures and schedules for consistent quality. Coordinated tasks with front desk and service teams while managing time-sensitive responsibilities, all the while supporting documentation and reporting for daily operations.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementZamboanga Peninsula Polytechnic State University · 2019 — 2023
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