Emerald F.

Emerald C. is a dedicated Data Entry Staff, Content Writer, and Social Media Monitor with a comprehensive background in administrative support and customer service. Since November 2020, Emerald has been part of Amplify Social Media, where she adeptly gathers and analyzes social media data, responds to user comments, and manages email correspondence. Her role includes creating month-end reports and maintaining weekly newsletters, underscoring her proficiency in communication platforms like Mailchimp and Slack. Previously, she contributed to Empower the Kingdom by crafting engaging content and editing blog posts. Her earlier roles at Mactan Shangri-La Resort & Spa, Inc., QBE GSSC Cebu, and Metropolitan Bank & Trust Co. honed her ability to manage customer inquiries, process claims, and assess loans, leveraging tools such as Microsoft Excel and Asana for efficiency. Emerald's educational background in AB Linguistics and Literature from the University of San Carlos supports her robust content creation and proofreading skills.