Emerito B.

Delivered comprehensive IT technical support for hardware, software, and network systems to ensure minimal downtime and maintain user productivity.

Managed Active Directory user accounts, configured Group Policy, and handled Microsoft 365 administration, including Microsoft Entra integration. Provided remote technical support via TeamViewer for desktops, applications, and network connectivity issues. Utilized a Microsoft Lists-based ticketing system to track and resolve IT support requests, adhering to SLAs for ticket tracking and prioritization. Configured and maintained network infrastructure including Netgear routers, Ruckus access points, and VPN connections. Oversaw miscellaneous transactions using Oracle, ensuring accurate reporting and system integrity while offering support for system-related issues. Conducted IT inventory management, monitored hardware and software assets, and supported resource planning. Installed and configured CCTV systems for office security, managed troubleshooting for printers and multifunction devices, and provided end-user support for desktops and Microsoft Office applications. Assisted with IT and administrative tasks, including data encoding and document editing, while supporting office operations through network management and Zoom meetings.