Emerlita C.
Junior Medical Encoder
Open to offersNew to PlatformAbout
Emerlita D. is a seasoned professional with extensive experience in the healthcare and customer service industries. As a Medical Encoder at A+ Healthcare from July 2023 to March 2026, she demonstrated proficiency in translating complex medical information into standardized classifications, ensuring the reliability and confidentiality of patient documentation. Her role involved collaboration with healthcare staff to verify medical records for accuracy. Prior to this, Emerlita excelled as a Customer Experience Agent at Alorica Inc. from September 2021 to June 2023, where she provided exceptional service by addressing customer inquiries and resolving issues effectively. Her early career includes roles in retail and customer interaction, notably as a Cashier/Receptionist at Let’s Face IT Salon and a Store Supervisor at SDV Enterprise. Emerlita's educational background includes a pursuit of a B.S. in Pharmacy at the University of Santo Tomas, Manila, enriching her expertise in the medical field. Her strong skills in data entry, customer service, and healthcare documentation are highlighted throughout her career.
Experience
Medical Encoder
A+ Healthcare · 2023 — 2026Translated medical information into specific classifications for patient documentation and ensured accuracy by collaborating with healthcare staff. Reviewed patient records to identify relevant classifications while maintaining confidentiality.Customer Experience Agent
Alorica Inc. · 2021 — 2023Handled customer inquiries through incoming calls, addressing questions and concerns in a professional manner. Provided exceptional customer service by listening and resolving issues efficiently.Cashier/Receptionist
Let’s Face IT Salon · 2001 — 2007Managed product sales and services encoding for accurate record-keeping and oversaw inventory management through tracking requests and sales. Assisted customers in-person and via phone inquiries to deliver excellent service.Store Supervisor
SDV Enterprise · 1999 — 2000Encoded product sales and managed inventory while overseeing branch employee attendance. Ensured accuracy in daily cash reporting and addressed customer inquiries personally and over the phone.
Skills & Expertise
Education
- Bachelor of Science in PharmacyUniversity of Santo Tomas · 1992 — 1998
- High SchoolHoly Angel University · 1988 — 1992
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