EMERSON L.

You should hire me because I bring strong experience in logistics, customer service, and administrative support, particularly in handling European and U.S. accounts. In my previous roles, I have coordinated with customers, carriers, warehouses, and internal teams to resolve delivery delays, damaged or missing shipments, incorrect deliveries, and other operational concerns. I am comfortable reviewing documents, monitoring cases, preparing reports, following up with stakeholders, and ensuring that issues are handled properly from start to finish. I am organized, detail-oriented, and able to manage multiple priorities, even when tasks are urgent or time-sensitive. I communicate professionally, take ownership of my responsibilities, and focus on finding practical solutions instead of simply passing problems to others. I am also familiar with different service levels, including Deluxe, Basic Threshold, and White Glove services, which has helped me understand the importance of meeting custo

• Logistics Claims and Complaints Administrator

  People Resources FZCO (Nunner Logistics – Europe) · 2025 — Present
  Oversee logistics claims addressing damaged, missing, delayed, or incorrect deliveries within European operations. Conduct thorough investigations into transportation incidents by analyzing PODs, CMRs, shipment photographs, packing lists, invoices, and other documentation. Collaborate with carriers, freight forwarders, warehouses, customer service teams, and finance departments. Execute root cause analysis and suggest preventive measures. Maintain documentation to ensure SLA compliance and support credit notes, chargebacks, and financial claim settlements. Address critical issues and engage in process improvement initiatives.

• Process Expert

  APL Logistics · 2024 — 2025
  Facilitate complex logistics operations across various regions while providing support for new systems and operational projects. Offer coaching to new hires and assist team leaders with daily operational tasks. Coordinate with offshore teams and customs partners while leading Lean improvement initiatives.

• Network Logistics Coordinator

  Acquire BPO · 2022 — 2024
  Manage transportation operations for major retail clients while addressing transportation exceptions with Truckmate. Produce KPI reports utilizing Looker and collaborate with terminals for enhanced operational performance. Assist in billing adjustments and weekly performance evaluations.

• Transportation Supervisor

  Rapidex Trucking Services · 2022 — 2022
  Supervise fleet operations, overseeing routing, scheduling, and driver performance while monitoring vehicle maintenance and transportation KPIs.

• Operations Supervisor

  EDMCSOL Trucking Services Inc. · 2020 — 2022
  Direct dispatch operations along with transportation scheduling and driver supervision, coordinating deliveries and implementing corrective measures as necessary.

• Dispatcher

  In1Go Technologies, Inc. · 2019 — 2020
  Orchestrate dispatch operations, manage shipment tracking, and handle transportation documentation.

• Inventory Analyst

  DHL Supply Chain · 2018 — 2018
  Execute inventory reconciliation, conduct reporting and audits, and investigate discrepancies.

• Warehouse Associate

  Monde Nissin Corporation · 2017 — 2018
  Perform tasks related to receiving, storage, picking, packing, shipping, and inventory support.

• Associate Graduate

  University of Perpetual Help System Laguna
• Bachelor of Science in Marine Engineering

  University of Perpetual Help System Laguna