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Emerzon D. from Philippines

Emerzon D.

Philippines 3-6 years 2500 USD
Actively lookingNew to Platform
Languages
English
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About

Emerzon D. is an experienced Virtual Assistant with a diverse background supporting industries such as digital marketing, e-commerce, real estate, hospitality, and customer service. From 2020 to 2026, he has provided freelance administrative support in social media management, email management, store management, and guest communication. In roles with companies like VXI Global Solutions and SutherlandGlobal Services (Amazon Retail), he managed customer inquiries, processed orders and refunds, and addressed technical issues using platforms such as Zendesk and Salesforce. He has developed and implemented SEO strategies for product and property listings, performed basic graphic design, managed executive schedules, and supported marketing campaigns. Adept in tools like Canva Pro, Capcut Pro, Google Workspace, and various project management platforms, Emerzon D. consistently ensures high-quality deliverables aligned with client goals and industry standards.

Experience

  • Freelancer

    (Real Estate) · 2025 — 2026
    Monitored property listings for accuracy and updated them as needed while creating SEO-focused titles and descriptions to maximize visibility. Improved listings by reviewing market trends and implementing content updates.

  • Freelancer

    (Guest Communication) · 2025 — 2026
    Handled guest inquiries and managed reservations, ensuring a seamless booking process. Coordinated with the operations team to maintain accurate pre-arrival information and resolved issues professionally.

  • Freelancer

    (Store Management) · 2024 — 2025
    Monitored store performance and managed product listings with SEO-rich titles and descriptions. Conducted audits to ensure accuracy and optimized images to enhance brand consistency.

  • CUSTOMER SERVICE REPRESENTATIVE

    Sutherland Global Services (Amazon Retail) · 2024 — 2025
    Engaged with customers through various platforms to resolve account discrepancies and provide assistance with order-related inquiries. Utilized the order management system to track and address customer concerns.

  • CUSTOMER SALE REPRESENTATIVE

    VXI Global Solutions (Brightspeed) · 2023 — 2024
    Addressed customer inquiries regarding billing and technical support while managing interactions via customer service software. Processed orders and returns efficiently, ensuring high-quality service.

  • VIRTUAL ASSISTANT

    Freelancer, (Social Media Manager) · 2020 — 2023
    Created, scheduled, and uploaded engaging content across various social media platforms while applying SEO strategies, including keyword research and optimized captions. Edited videos and designed graphics to align with brand voice and enhance audience engagement.

  • VIRTUAL ASSISTANT

    Freelancer, (Social Media Marketing) · 2021 — 2023
    Executed social media strategies and campaigns aimed at increasing brand visibility. Engaged with audiences by responding to comments and messages, and tracked performance metrics to enhance content strategy.

  • VIRTUAL ASSISTANT

    Freelancer (Email Management/Executive Assistant) · 2020 — 2023
    Managed incoming emails, prioritized urgent communications, and coordinated calendars for appointments and meetings. Oversaw document management and performed basic bookkeeping tasks, including invoice creation.

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