EMIE G.
Junior Customer Service and Sales Representative
Open to offersNew to PlatformAbout
Emie Grace L. is an accomplished Customer Service Representative with expertise in managing customer interactions, providing sales support, and facilitating client communications within the bustling BPO industry. Operating out of Makati City, Philippines, she has showcased her abilities at reputable firms like Concentrix and Teleperformance. At Concentrix, she excelled as an Advisor I in Sales, adeptly handling customer inquiries and enhancing sales processes, utilizing her proficiency with tools such as Genesys and CRM systems. Transitioning to an Operations Customer Expert I at Teleperformance, Emie skillfully managed billing inquiries and resolved payment issues within the billing department, employing Epic for patient account management and Five9 for efficient call management. Her repertoire of skills spans effectively using professional communication, customer service, enhancing sales, and demonstrating problem-solving capabilities, all while maintaining quality service under pressure.
Experience
Advisor I, Sales
Concentrix · 2025 — 2026Addressed customer inquiries and concerns via calls and online platforms. Provided assistance with products and services, supporting sales activities. Ensured accuracy in customer records utilizing company tools and systems. Functioned effectively in a fast-paced, target-oriented setting. Employed Genesys and CRM tools.Operations Customer Expert I
Teleperformance · 2026 — 2026Engaged in the billing department, managing billing inquiries and verifying accounts to resolve payment issues. Utilized Epic for managing patient accounts and billing data. Operated Five9 for handling call management tasks and demonstrated proficiency in Outlook for offline responsibilities.
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